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The Role of the Support Manager
 
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The role of the support manager during the software life cycle. By Andrew Cuthbert & Alison Young
Views: 3223 Andrew Cuthbert
Bruno Mediate named Product Support Manager of the Year
 
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Bruno Mediate is not your typical product support manager. In fact, nothing he does is average, which is how he captured the 2017 Secretary of Defense Product Support Manager of the Year Award for Major Defense Acquisition Programs (Category I).
Alex Cheong - Sr. Manager, Product Support & Training
 
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Career journey in a word: Exploratory Alex joined Illumina in 2013 as a manager in Product Support & Training. Today, Alex is a senior manager, leading the Product Support & Training team. Throughout his time at Illumina, Alex has been instrumental in creating collaboration platforms and digitized training content, making it easier to share knowledge across the company. Listen as Alex shares more about his career journey and what he enjoys most about Illumina.
Views: 409 Illumina
Five Tips for Product Managers to Get Executive Support
 
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Being a Product Manager means that you rely on the executives and management to support your efforts. Whether it is funding for resources, support for marketing or sales for your product or one of dozens of other things, without management on your side your product may be destined for failure. Sometimes executives are compensated and/or have personal goals that are in direct conflict with what you are trying to achieve. Sometimes they come from other disciplines, such as engineering or sales, and they aren’t able to grasp the long-term strategic implications of not supporting your efforts. And sometimes Product Management doesn’t get the respect or support it needs because the executive staff simply doesn’t understand what great Product Management is and why it is important. This video covers five proven techniques for helping you as a Product Manager get your executives and management on board and supporting your product and what you ask for. Five strategies for garnering executive and management support: 1. Speak “Executive-Ease” 2. Be brief and hard-hitting 3. Tell them WIIFM 4. Speak in terms of ROI and incremental gains 5. Preload your allies and your enemies If you want to learn more about how to get management on your side, here are a few other resources: - Critical Importance of Product Management video. This video provides data and statistics about what great Product Management is and why it is critical for companies to succeed. https://www.youtube.com/watch?v=zz6AJFyw1rE - People Skills for Product Managers™ Course. In one day taking this class you’ll learn and practice influencing executives as well as how to get your salespeople and engineers on your side. http://280.gr/2hU2mQV - Product Management book for Dummies (and for smart people!) There is a chapter on influencing management in this book. http://280.gr/2iHUkdl Have another technique not covered here? Please share it in the comments.
Views: 648 280 Group
Caterpillar Careers | Marketing and Product Support
 
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Philip Brown, Pricing Analyst in Caterpillar's Marketing and Product Support Division, discusses his experience in the Pricing and Revenue Management Development Program. "Caterpillar's culture is a family based environment," Philip says. Learn about career opportunities at Caterpillar: http://www.caterpillar.com/en/careers.html
Views: 2985 Cat® Products
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Lei Tong – Manager, Technical Support
 
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Career journey in a word: Growing Lei Tong came to Illumina in 2011 as a technical applications scientist. In her current role as Manager, Technical Support, Lei Tong leads a team that provides technical assistance and remote training to our customers. In this video, Lei Tong takes us through her career journey and shares what she enjoys most about working at Illumina.
Views: 750 Illumina
Michal - Product Support Manager - La Lorraine Bakery Group - ENG
 
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Do you want to join us at La Lorraine Bakery Group? Great! Check out our vacancies and get to know your new colleagues. Hope to see you soon! Visit jobs.llbg.com
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Interview with Caterpillar's Director of Marine Product Support
 
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Jaime Tetrault, Director of Marine Product Support, talks about Caterpillar's ongoing carbon footprint reduction initiatives, the global product support structure, the state of the Brazilian marketplace, and finally his take on the recent reassignment of Kings Point's Superintendent, and the future of the United States Merchant Marine Academy. Related content at: https://www.catmarinesupport.com/
Views: 784 Cat® Products
How to become a Product Manager (Interview Tips)
 
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Product Management is a niche area but with an ever-increasing demand for talent. However, it is also not an easy role to assume. That explains why the Product Management interview is a tough one to crack. But don't worry - we bring to you all the required information, tactics and strategies that will help you ace the PM interview. Get started now to get ahead: https://upgrad.com/product-management/?utm_source=YouTube&utm_medium=Organic_Social&utm_campaign=YouTube_Video&utm_term=YouTube_Video_PM&utm_content=YouTube_Video_PM_Product_Management_Interview UpGrad takes pride in constantly churning out content that is contemporary, written by subject matter experts and delves into the world of Data Science, Big Data, Digital Marketing, Entrepreneurship, Product Management, Machine Learning and Artificial Intelligence, Software Development on regular basis. Stay on top of your industry by interacting with us on our social channels: Follow us on Instagram: https://instagram.com/upgrad_edu Like us on Facebook: https://www.facebook.com/UpGradGlobal Follow us on Twitter: https://www.twitter.com/upgrad_edu Follow us on LinkedIn: https://in.linkedin.com/company/ueducation
Views: 90567 upGrad
Technical Support Engineer Job Role And  Responsibilities
 
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Here you can learn about Technical Support Engineer Job Role And Responsibilities. what is the role of a IT Engineer in Technical Support Engineer Job Role and how he will manage the thing in the orgainisation. Technical Support Engineer Job Role And Responsibilities are most commonly know by engineers in The IT Industry. Hope you like the video. we are try to share best knowledge for the Technical Support Engineer Job Role And Responsibilities for you and only for you... so o ahead and watch the full video.
Views: 8917 Abhimanyu Gautam
PhaseWare | Configurable Customer Support Software
 
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PhaseWare Customer Support Software Product Showcase Video. Start a Free Trial today. Visit www.phaseware.com for more details. Customer Support Tailored to fit Seamlessly with your Business. Tracker Product Suite is the completely configurable customer support solution designed for and loved by technology and software companies. See how you can increase your customer support productivity. You’ll love us, too. Some of our customers' favorite features: Live Chat Support Customer Facing Web Portal (self service) Visual Workflows Billing and SLA support Automation Alerts/Notifications Powerful Integration capabilities API support Cloud or On-Site Deployment Multi-channel Support Knowledge Base E-Mail Integration Dashboards PhaseWare is great for Customer Support, Customer Service, Issue Tracking, Complaint Management, Customer Satisfaction Management, Knowledge Base Management and Help Desk Management. Welcome to PhaseWare.
Views: 1393 PhaseWare
Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)
 
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Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM
Views: 20439 Eli the Computer Guy
Product Support With A Personal Touch
 
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Manager of Product Support Lisa King leads her team to provide the best service, not only by answering questions, but by getting to know us personally and who we are as a company. Watch how SEDC aims to provide a support team that you are a part of.
How To Install/Update the IBM Installation Manager product on IBM i OS
 
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This document will discuss the process of installing and updating the IBM Installation Manager product using the IBM Web Administration for i GUI on the IBM i OS. Detailed information on this process can be found here, https://www-01.ibm.com/support/docview.wss?uid=nas8N1022458.
Configuring Product Support Tool For Nokia Care Suite Works 100%
 
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ALREADY EDITED USERGROUPCONFIGURATION FILE : https://drive.google.com/folderview?id=0Bw5HkfzBiyiabjlteEx6UnVsd2s&usp=sharing FIXED Nokia Care Suite : https://d1ob5g40gc5b6g.cloudfront.net/79/783359/1248253/Nokia_Care_Suite_eng_web.exe
Views: 12831 R-win Tech
Product Support Manager interview questions
 
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Interview Questions for Product Support Manager.What are you doing if you worked as an Product Support Manager?How prolonged do you plan to stay at company if offered the Product Support Manager position?What is most significant to you in an Executive Product Support Manager position?What would be your leading endowment as an Product Support Manager job?What pertinent Product Support Manager skills do you possess?Illustrate few exemplars of companionship as an Product Support Manager.Do you believe you are over certified for the position this Product Support Manager?How many projects simultaneously you have worked as an Product Support Manager?10 popular interview questions, commonly asked interview questions, first job interview questions, most asked interview questions, top 10 interview questions, top interview questions, job interview questions, typical interview questions.
Views: 46 alpha code
Agile Tip: How to Support a Product Owner
 
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In this "Agile Tips" video, Certified Scrum Trainer, Angela Druckman gives management tips on how to best support your Product Owner. She explains the Product Owner role and their needs and requirements. Keep Learning: http://www.collab.net/AgileTips Get Training http://www.collab.net/AgileTraining
Views: 10312 CollabNet VersionOne
Support manager interview questions
 
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Source: http://interviewquestionsebooks.com/103-interview-questions-and-answers/ and 95 management interview questions and answers The above interview questions and answers/tips are used for manager job interview (includes phone interview, second interview, behavioral interview...). It also be used for assistant manager, senior/junior manager, executive levels.,
Views: 4557 giasite percha
Technical Support Interview Questions and Answers
 
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Interview Questions and Answers for Technical Support Positions. Suitable for candidates at both executive and managerial levels.
Views: 257580 CareerRide
Product Support Specialist interview questions
 
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Interview Questions for Product Support Specialist.What are you doing if you worked as an Product Support Specialist?What makes your comforts about an Product Support Specialist position?How prolonged do you plan to stay at company if offered the Product Support Specialist position?What are your professional objectives for an Product Support Specialist?How would you describe your work style?
Views: 315 alpha code
[1.0 SPS 09] SAP Product Support: Out of Memory Dump Analysis - SAP HANA Academy
 
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In this video tutorial, Jenny Lee of the SAP Product Support Database Team discusses some of the key information to look for in an out of memory dump and the usual steps in analyzing them. Thank you for watching. Video by the SAP HANA Academy.
Views: 11974 SAP HANA Academy
Integrated Product Support Easily Explained
 
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Integrated Product Support Easily Explained - how technology companies should support their users and their products
Views: 280 infolinktjoseg
NetSupport Manager Remote Control Software - Product Overview and Configuration options
 
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A pre-recorded overview of NetSupport Manager Remote Control. This tour covers all of the key features included in the product and in addition, covers configuration options for each of the Control, Client and Gateway components.
Views: 40968 NetSupport
Caterpillar Product Support Manager of On-Highway Group Speaks About the Vocational Truck
 
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Tom Eberlin, Product Support Manager for the On-Highway Truck Group at Caterpillar, discusses what differentiates the new Cat Vocational Truck.
Views: 358 Vocational Trucks
Product Support Engineer interview questions
 
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Interview Questions for Product Support Engineer.What was the critical condition you have experience as an Product Support Engineer?In your Product Support Engineer Chef job did you feel you improved agreeably?Why do you think you are eligible for the position of Product Support Engineer?Give me an example of a stressful condition for Product Support Engineer?Do you prefer to work independently or on a team?
Views: 704 alpha code
SAP Product Support: SAP HANA Memory Management - SAP HANA Academy [2.0 SPS 01]
 
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In this video tutorial, Bojan Dujic, Support Engineer, SAP Product Support discusses SAP HANA memory management. Translations: If you like our video tutorials, please subscribe to our channel: https://www.youtube.com/subscription_center?add_user=saphanaacademy BLOGS Stay up to date with our latest blogs on SAP.com: https://people.sap.com/denys.kempen https://people.sap.com/philip.muggles... Do you speak a different language to English? Did you know you can submit Subtitles on all of our videos on YouTube? For instructions how to do this click here: https://goo.gl/M1Ca4J SOCIAL MEDIA Feel free to connect with us at the links below: LinkedIn: https://linkedin.com/saphanaacademy Twitter: https://twitter.com/saphanaacademy Facebook: https://www.facebook.com/saphanaacademy/ Google+: https://plus.google.com/+saphanaacademy Github: https://github.com/saphanaacademy
Views: 4330 SAP HANA Academy
Use Customer Research to Create Products by Intuit Product Manager
 
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Product Management Webinar about how to use customer research to create products. 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Don’t forget to follow us on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: http://bit.ly/2r0rmIA Find out more about us: http://bit.ly/2fv5CAA 💻 Courtney talked about the importance of doing customer research to understand how to design products for your customer. She focused on 3 projects in particular that she has worked on (at Betterment and Meetup) and the important insights from user research that shaped those products. Key takeaways: - Listen to the language customers use and reuse familiar paradigms: Avoid "the Starbucks problem" (Starbucks calls it a "tall" but everyone else in the world calls it a "small"). - Understand how already people use your product and the expectations they have for it: Most people don't want to make a big commitment when they join a Meetup so we made sure the flow matched customer intentions and reflected existing behavior. - Know how much your customer knows (and needs to know): The way you present your product can affect how customers feel about themselves (and your product), so be thoughtful in how much you require your customers to understand about your product before using it. Courtney Caccavo is a Senior Product Manager at Intuit, working on Quickbooks for self-employed people. She leads a team focused on improving customer retention and creating great customer support experiences. Building on her background that combines consumer psychology and business, Courtney has previously managed products at Betterment, Oscar Insurance, Meetup, and Priceline. ABOUT US: We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we have coming up: http://bit.ly/2xAav5Z Product School is the world’s first tech business school. We offer certified Product Management, Coding, and Data courses; our instructors are real-world managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in Silicon Valley, San Francisco, New York, Orange County and Los Angeles. Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. If you want to become a product manager in 8 weeks, see our upcoming courses here: http://bit.ly/2fv5CAA 📓 The Product Book has arrived! Learn how to become a great Product Manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 643661 Valuetainment
Product management vs Project management vs SDLC | Comparison and Relationship
 
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We will look into the relationship and difference between product life cycle management, project life cycle management and SDLC (Software Development Life cycle management) with a simple example in this video. First we will try to define, life cycle phases and major focus of each of these. Product management: Product life cycle management is the process of managing the entire life cycle of a product from inception, through engineering design, and manufacture, to service and disposal of manufactured products. Generally Product life cycle management has the following phases. Idea generation Idea Screening Business Analysis Product Development Test Marketing Commercialization Evaluate and refine Major focus of product life cycle management is, the features and functionalities of the product that it offers to the customers. Now we will look into Project management. As per Project management institute (PMI), Project can be defined as a temporary endeavor undertaken to create a unique product, service, or result. the temporary indicates the project has a define start and end time. Project management can be defined as the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. As per PMI, project management has five process group or phases as follows. Initiating, Planning, Executing, Monitoring and Controlling Closing. The main focus of project management is, to ensure the deliverable are meeting the requirements. Let's move on to SDLC life cycle management. SDLC can be defined as a process for planning, developing, testing, and deploying an information system. SDLC management deals with this managing the process associated with SDLC to build the IT system. Generally it has following 5 phases and according to the selected methodology these phases may or may not overlap. Requirements gathering Design Development Testing, and Implementation Major focus of SDLC management is, to build the system according to the specifications. Let me connect the product, project, and SDLC life cycle with a simple example. Lets imagine a scenario where company XYZ wants to launch a new online web store that helps the merchants to sell their products online. As a first step The XYZ company will start with the initial process of product life cycle management, idea generation, idea screening and business analysis are been performed and business cases are produced to support the launch of the online store. Now the company will start a new project for developing and launching the site. At this stage, the first phase of the project Initiation will be kicked off and project charter, stake holder register will be created. At the time project planning phase, SDLC life cycle starts. Also during the project planning phase, Software Development Methodology (SDM) will be chosen to implement the SDLC process and the software development starts. Normally entire SDLC will be contained in planning, execution, monitor & control phases of project life cycle. I would like to mention one point here. we can't exactly define at what phases of project management life cycle, the SDLC process will fit in, as the SDLC process might or might not overlap based on the selected software development methodology. So here I made an assumption of water fall SDLC methodology is followed. System development and launching process will start either at the planning, or slightly before that, and go through the execution and finishes at the monitoring and control phase. At this stage, SDLC life cycle ends. Next phase of the project is the project closing phase where the required documents will be submitted and the project will get closed formally. Though the project is closed here, still the product life cycle continues here. Product evaluation and refining is a continuous process and the product will be evolved further based on the customers feed back or through some analysis. Lets say, the company wants to roll out a mobile version of the application to the market. At this point of time one more project will be started and will continue the same cycle as mentioned above. So in a nut shell, a product life cycle will have many project life cycles and SDLC will be a part of the project management life cycle.
Views: 4417 Kavin Kumar
Integrated Logistics Support Course
 
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Modern support strategies for military systems now encompass a wide range of internal and contracted support options. Support must be carefully designed so that operational requirements can be met, while minimizing system downtime and life cycle support costs. The ILS Management course examines: How to determine support requirements How to optimize the "division of responsibility" between internal military maintenance and contracted maintenance and to establish Performance Based Logistics (PBL) contracts How to design a detailed maintenance program Methods and timelines for the production of required support products and processes. The course also examines the timing and methods for support acquisition in the context of overall project management and the acquisition cycle. Topics include: ILS concepts and definitions Logistics Support Analysis core tasks, and an alternative strategy for COTS products Logistics sustainment during the in-service phase Reality-based exercises, presented in episodes to support teaching points. The course is suitable for project managers, systems engineers and ILS practitioners. The course content provides the broad overview required for management, identifies the interfaces that need to be established and maintained with systems engineering, and illustrates the analysis and support product creation processes that ILS practitioners need to be aware of. For more information, call (613) 271-2303, or e-mail Bern Hough.
Views: 9340 BernardHough
Agile | Product vs. Project
 
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Comparison of product-based and project-based development efforts using the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the Kingston release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: none For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6229 ServiceNow Support
SIOS Part Two - Product Support
 
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This video is part two of a five part training series on the Siemens Industry Online Support (SIOS) platform. This video will review how to obtain product information and how to save important files to mySupport for future reference.
Views: 781 Siemens
Introduction to the MEXE02 Product Support Software
 
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The MEXE02 Product Support Software is a powerful software package that allows you to control virtually every aspect of a supported Oriental Motor motion control product. This video introduces you to the versatility of this software package.
Views: 402 Oriental Motor
NetSupport School - Classroom Instruction and Monitoring solution : Product Overview
 
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A pre-recorded tour of NetSupport School 11. The Tour covers all of the key features included within NetSupport School 11 and explains them within the context of current education best practice.
Views: 133398 NetSupport
How to Make Internal Moves to Product by Betterment Product Manager
 
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Product Management event in New York about how to make internal moves to product. 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Check us out on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: http://bit.ly/2F6gK5d Find out more about us: http://bit.ly/2F7Kajr 💻 Looking to break into Product Management? Some of the best opportunities might be at your own company. Alix FitzGerald from Betterment shared insights on how to make the transition from Customer Support, Operations, Marketing, or other functions into Product Management. Alix made the move herself and has since managed two other Product Managers through their internal transfers. Alix FitzGerald is a Group Product Manager at Betterment, an online financial advisor. She is currently focused on Betterment’s mobile product. Previously she led Betterment’s 401k product, and started her Betterment career on the Operations team. Prior to Betterment, Alix worked for UBS Investment Bank and McKinsey & Company’s investment management subsidiary, MIO Partners. Alix holds a degree in economics and psychology from Dartmouth College and an MBA from Columbia Business School. ABOUT US: We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we have coming up: http://bit.ly/2ESgzv0 Product School is the world’s first tech business school. We offer certified Product Management, Coding, and Data courses; our instructors are real-world managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in Silicon Valley, San Francisco, New York, Orange County and Los Angeles. Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. If you want to become a product manager in 8 weeks, see our upcoming courses here: http://bit.ly/2F7Kajr 📓 The Product Book has arrived! Learn how to become a great Product Manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
HubSpot Careers: Customer Support Specialist, APAC
 
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At HubSpot, our mission is to help millions of organizations grow better. But, that wouldn't be possible without the guidance of our remarkable Customer Support Specialists who help our customers understand the HubSpot software in order to grow their business. Hear from Support Specialist in our Singapore office about what makes the day to day of this role so rewarding, and why you should consider a role in Customer Success at HubSpot PS: We're hiring! Our offices in Singapore and Tokyo are growing, and we need more amazing Support Specialists to help in that growth. To learn more about the role or apply, head to the Customer Support Specialist job role at https://www.hubspot.com/jobs/apply?gh_jid=1394954
Views: 703 HubSpot Life
Mistake Bank #12 - Neglecting the product's support needs
 
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When John Caddell began his first job as a product manager, he inherited a new product that was being sold by a large partner. And once the first sale happened, he learned that having a support strategy is not optional.
Views: 134 John Caddell
Join SAP SuccessFactors Cloud HCM Product Support in Galway
 
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SAP SuccessFactors is the leader in cloud-based Human Capital Management (HCM) software for talent management, core HR, and HR analytics. Go behind the scenes with the SAP SuccessFactors HCM Cloud Product Support team SAP in Galway, Ireland. Kick-start an exciting career in tech now! Visit https://www.sap.com/careers/
Views: 555 lifeatsap
How to Solve Problems by Using Products by Google Product Manager
 
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Product Management event in Silicon Valley about how to solve problems by using products. 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Don’t forget to follow us on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: http://bit.ly/2g0qtvZ Find out more about us: http://bit.ly/2i1K82R 💻 People don’t want to buy a quarter inch drill. They want a quarter inch hole. This is a profound insight. Customers don't want products, they want solutions to their problems. All great products are built around profound insights. In this talk Rakesh Goyal shared some examples of successful products and the foundational insight or ‘secret’ as Peter Thiel would like to call it on which they were built. Through some examples Rakesh will get you started with developing an intuition for discovering foundational insights upon which you can build your next product. Rakesh has been working at Google for 6+ years. Prior to that he was in college studying Marketing. Having worked in various capacity - customer support/sales, software development, program management and currently, product management - he has seen product development through various lenses. He has been leading early stage products and has seen them through experimentation, launches, successes and failures. Chapter 1 0:40 Talk agenda Chapter 2 1:30 First Product Manager attribute: Leadership Chapter 3 4:25 Second Product Manager attribute: Product Intuition Chapter 4 8:00 "Build products that people want to "hire" to get their "jobs" done Chapter 5 8:45 Snapchat example Chapter 6 13:00 Airbnb example Chapter 7 17:40 TV and cable industry example Chapter 8 21:40 How you can identify the "jobs" Chapter 9 22:15 3 ways to identify customers' jobs Chapter 10 29:05 3 key things to address in your product Chapter 11 39:30 Questions from the audience ABOUT US: We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we have coming up: http://bit.ly/2wKzNLc Product School is the world’s first tech business school. We offer certified Product Management, Coding, and Data courses; our instructors are real-world managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in Silicon Valley, San Francisco, New York, Orange County and Los Angeles. Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. If you want to become a product manager in 8 weeks, see our upcoming courses here: http://bit.ly/2i1K82R 📓 The Product Book has arrived! Learn how to become a great Product Manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
PLM Product support - How to download documentation and software from the GTAC website
 
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Documentation: https://support.industrysoftware.automation.siemens.com/general/documentation.shtml Software Download: https://download.industrysoftware.automation.siemens.com/ More Info: https://www.plm.automation.siemens.com/en_us/support/gtac/ If you are interested in additional videos on Siemens PLM Product Support tools and services, click here to see our full playlist: https://www.youtube.com/playlist?list=PL1m1vu8_quoBjav-o5AM7VUawM-Gr8B-s
Views: 2740 Siemens PLM
Product Manager & Software Engineer | Our budget & planning for our future | Part 3 | Khan Academy
 
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Bhavna, a senior product manager, and Ram, a senior software engineer, talk about their financial goals and how they purchased a home in the Bay Area. This video is part of a new series on Khan Academy covering the responsibilities, requirements, and financial aspects of careers. Careers and Personal Finance on Khan Academy: Are you wondering how to land your dream job? How to pay off student loans? What’s the best way to negotiate your salary? Finding answers to questions like these can be hard, but we’re here to help. We ask real people in real jobs how they make it all work in our new video series about careers and personal finance, brought to you with support from Bank of America. Check out the videos on Better Money Habits, Bank of America's financial literacy website: https://bettermoneyhabits.bankofamerica.com About Khan Academy: Khan Academy is a nonprofit with a mission to provide a free, world-class education for anyone, anywhere. We believe learners of all ages should have unlimited access to free educational content they can master at their own pace. We use intelligent software, deep data analytics and intuitive user interfaces to help students and teachers around the world. Our resources cover preschool through early college education, including math, biology, chemistry, physics, economics, finance, history, grammar and more. We offer free personalized SAT test prep in partnership with the test developer, the College Board. Khan Academy has been translated into dozens of languages, and 100 million people use our platform worldwide every year. More free lessons at KhanAcademy.org And remember, you can learn anything. For free. For everyone. Forever. #YouCanLearnAnything Subscribe to KhanAcademy’s Careers and Personal Finance channel: https://www.youtube.com/channel/UCOiYCGQWffmosWFxwAm7ABw Join us on Facebook or follow us on Twitter at @khanacademy.