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Global Trends In Luxury Hospitality | Jerry Inzerillo | TEDxWilmingtonSalon
 
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Jerry shares from his vast collection of stories from a stellar career. His takeaways? Service is nobility, service leads to success, and service deserves recognition. Gerard Inzerillo is Chief Executive Officer of Forbes Travel Guide. Jerry, as he is known by most in the business, is a visionary recognized for his trademark innovation and his extensive network of contacts in tourism, hospitality, entertainment and business, cultivated during his four decades as a manager and executive in the hospitality and entertainment industries. During his storied career, Inzerillo has developed some of the world’s most famous and successful lifestyle brands in tourism and entertainment. His leadership has been instrumental in the successful globalization of Forbes Travel Guide as well as in the conceptualization and operations of breakthrough hotel properties, such as Atlantis, One&Only Resorts, Ian Schrager Hotels, Four Seasons and Hilton Hotels. As CEO of Forbes Travel Guide since May 2014, Inzerillo has successfully lead the company from its North American origins to the most trusted and respected recognition of service excellence worldwide. Forbes Travel Guide evaluates more than 2,000 of the world’s finest properties. From 2012 to 2014, Inzerillo served as the president and CEO of IMG Artists, the global leader in artist management, performing arts and lifestyle events planning. At IMG Artists, Inzerillo directed global strategies for the company’s music, events, festivals, government consulting and artist and facility management businesses. IMG Artists manages the careers of more than 500 artists and produces 2,500 musical and lifestyle events annually. Before coming to IMG Artists, Inzerillo was president of Kerzner Entertainment Group, where he served from 1991 to 2011. While there, he was responsible for raising the visibility of the company and the profile of its properties in the Bahamas, Dubai, the Indian Ocean, Mexico, Morocco, Africa, Mauritius and Maldives, as well as conceptualizing and positioning its One&Only Resorts brand. Inzerillo oversaw the production and launch of several legendary properties, including the opening of the billion-dollar Phase III of Atlantis in the Bahamas in May of 2007 and the $1.5 billion Atlantis-Dubai on Palm Island in 2008, which received worldwide media coverage and was featured on the cover of Newsweek. From 1991 to 1996, Inzerillo served as chief operating officer of Sun City, the unique South African resort complex built by Sol Kerzner. In 1987, he was the founding president and chief executive officer of Morgans Hotel Group, which was later rebranded as Ian Schrager Hotels. While there, he conceptualized, opened and positioned such avant-garde properties as Morgans, Royalton and Paramount in New York; the historic Delano in Miami Beach; and Mondrian in Los Angeles. Inzerillo resides in New York City with his wife, former CNN news anchor Prudence Solomon, and their daughter, Helena Zakade, who was named by her godfather, Nelson Mandela. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 28860 TEDx Talks
Branding Tips in the Hospitality Industry | Livia Wang Co-owner of Wooden Spoon Bar
 
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Co-owner of Wooden Spoon Bar Livia Wang shares her business insights and journey as an entrepreneur in the hospitality industry. Wang talks about the importance of finding a unique selling proposition, niching in any specific industry and how to come up with a strong brand identity.
Views: 1111 Krystal Kovacs
Design and Branding for the Hospitality Industry
 
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http://www.hivewebdesign.co.uk Offering the complete web design and SEO and Social Media Management by our fantastic team. We are a small team with a massive impact. We pride ourselves on having the best thinkers, innovators and designers. We understand the whole concept of starting a business or just to re-brand and refresh your business. We focus entirely on the hospitality industry, boutique hotels, hotels and restaurants or any food niche that wants to stand out from their competitors or just having an outstanding web presence.
Views: 57 HiveWebDesign
Personal Branding and Grooming: Hilton Hotel Australia and William Blue College
 
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Richard Todd from Hilton Hotels Australia visits the William Blue College of Hospitality Management campus in North Sydney to give the students tips and advice on personal branding and grooming. The hospitality students learn the secrect to securing a dynamic career in the global hospitality industry.
Views: 22625 William Blue College
Build Strong Brand Positioning in the Hospitality Industry
 
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Facing problems to achieve your business goals? Just avail our brand positioning service now and let our professionals help you to make strong brand positioning. We will assist you to create positioning strategies that are effective. Website - https://websrefresh.com/
Views: 40 Websrefresh
What's next in service for the hospitality industry, a culture of care: Jan Smith at TEDxTemecula
 
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Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human  Resource professional advice in the areas of Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment.  Jan is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations and has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California for the past 15 years.  She is on the Board of Directors for the Temecula Valley Convention and Visitors Bureau. Her non-profit initiative, Begin Again Career Transition Services (BACTS) program, has provided outplacement/career transition services to hundreds of local unemployed residents of the Inland Empire.  Did you ever wonder why some service workers over or under perform? Jan Smith shares the relevancy of how a Culture of Care can positively affect both the employee and the customer in the service and hospitality environment In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 79579 TEDx Talks
Service Isn't Same As Hospitality | Anna Dolce Dolce | TEDxBend
 
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The #1 thing the hospitality industry lacks is hospitality. Good service is no longer good enough in an increasingly competitive business environment. Anna Dolce shares the difference between the two, and why hospitality is a critical component of not only your future business success but also in making the world a better place. Anna Dolce traded her Miss Georgia (Europe) crown and national fame for a $40 shot at the American Dream. After getting her start in the restaurant industry, Anna observed that often the biggest missing piece in hospitality industry is in fact, the hospitality. Fueled by deeply rooted culture of hospitality and social connectedness she grew up with in Georgia, Anna went on to help business owners lead their companies from their own hearts and convictions and build businesses that last. Today, leveraging her background in entertainment, hospitality and entrepreneurship Anna coaches celebrities, elite athletes and entrepreneurs on how to live a life on their own terms. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 36753 TEDx Talks
How Millennials are changing the hotel industry
 
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SBE CEO Sam Nazarian on the company's strategy in the hospitality sector and the latest hotel trends.
Views: 15124 Fox Business
A Hotel is Just a Building | Bashar Wali | TEDxWilmingtonSalon
 
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Humanity matters more than any material luxuries or perks that you provide your guests. Because we are people first, hoteliers second. If you can connect with your guests, you will always win. A hotel is just a building. It can’t run itself. That’s what Bashar Wali does. For more than 20 years, Wali has been driving innovation in all facets of the hospitality industry at companies like Wyndham International, Starwood and Grand Heritage Hotels. As President of Provenance Hotels, he has crafted an assertive growth plan and developed strategic partnerships that have led to marquee collaborations with James Beard Award-winning chefs and alliances with preeminent developers like Woodbine Development Corporation, Bolour and Associates, GB Lodging and Thayer Lodging to expand the company’s national presence and grow its portfolio of owned and managed hotels. Wali artfully balances this active focus on growth with maximizing the financial performance and market prominence of Provenance Hotels’ award-winning lifestyle properties in the Western United States. He is widely recognized for developing playful guest amenities like the company’s industry-leading spiritual menu and for inspiring the company’s partnerships with companies like Sub Pop Records and Salt & Straw. Based on the philosophy that it is personality, passion, sense of humor and sense of drama that differentiates Provenance Hotels from its competitors, Wali has perfected an approach to the art of hospitality that is as successful at creating memorable guest experiences as it is at putting heads in beds. Bashar Wali graduated from Johnson & Wales University with a B.S. in Hotel Restaurant Institutional Management. Officially he resides with his family in Portland, Ore. but can often be found jetting to new markets and kicking the tires on potential Provenance Hotels. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 51804 TEDx Talks
I think the hospitality industry has gone through an amazing change | Hospitality ON x Best Western
 
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➡ David Kong, President and CEO Best Western Hotels & Resorts 0:11 What are Best Western's DNA and values? How do you manage to implement it in independent hotel partners? 1:13 You recently launched new brands for your hotel partners, could you explain us your brand strategy? 1:57 How do you differentiate Sadie & Aiden from Glo & Vib? 2:30 What are the guidelines of your digital strategy? 3:32 What steps have you implemented to ensure sustainable development and management of your hotels? 4:24 What are your development plans for Europe and worldwide? Do you have target figures for 2020-2025? 5:00 How do you imagine that the hospitality industry will evolve the next few years? How will Best Western adapt? David Kong is an industry leader with a long track record of success. Since being named President & CEO of Best Western Hotels & Resorts in 2004, he has led the company to significant financial achievements including an average RevPAR index of 110 over the past five years as well as unprecedented performance in guest loyalty and hotel satisfaction. Best Western has a global network of 4,100 hotels in more than 100 countries and territories worldwide, with annual hotel revenue of almost $8 billion.
Views: 218 Hospitality ON
What brand outside hospitality industry stands out to you? | YHS 2018
 
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On March 14th, Founder of Creative Supply Youri Sawerschel was joined by a group of leaders in the hospitality industry for a panel discussion at 9th Edition of Young Hoteliers Summit 2018 at Ecole Hotelière de Lausanne.
Views: 12 Creative Supply
Pixe: Social marketing solution for the restaurant and hospitality industry
 
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www.pixesocial.com, [email protected] Pixe Social is a powerful mobile and tablet based social engagement and marketing solution that converts audiences into brand ambassadors. Pixe enables happy visitors at your restaurant to take a fun pic and type a glowing testimonial to show their appreciation. Today, growth in a brand's social influence drives growth in their business. This is especially true of the restaurant and hospitality industry. Pixe boosts your brand's social media presence and viral reach on leading social media platforms like Facebook and Tiwtter by posting these photomonials to these sites in real-time. Fans and followers love to favorite and comment on pixe photo booth pics. This intense social activity in turn exponentially expands the social reach of your brand -- in a just a few days. They are also able to request a copy of their photo via email, providing your business an opportunity to remind them of their fine dining experience and your superlative service through a branded email. Additionally, Pixe Photo Booth pics are streamed to a Pixe Photo Wall at your restaurant, helping you draw other customers and engage them to come click their photos at the pixe photo booth. • Unleash the power of social media marketing with minimal effort and at a fraction of the investment of traditional social media campaigns. Visit www.pixesocial.com to get Pixe for your brand today! Or email [email protected] today to learn more and schedule a demo.
Views: 1617 PixeSocial
Travel Massive Live - Social Media for Customer Service in the Hospitality Industry
 
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Not the sexiest topic relating to social media but it might be the most important. Especially for your brand’s reputation. More and more travelers and guests are turning to social media to make requests and resolve issues. We discussed how to make the most of social customer service to improve guest experiences and protect your brand.
Views: 92 Travel Massive
A Nexus Of Branding, Strategy And Design for Hospitality Industry
 
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With offices across the globe, The Gettys Group creates and refines brands by taking the brand promise and creating an authentic experience in the built environment. Roger Hill, CEO, talks about how he and co-founder Andrew Fay established the company and built it to be an international player.
Views: 67 BizCast HQ
[Hospitality] The Future of Hotel Hospitality with LG - Charlotte Marriott City Center, USA
 
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Working closely with LG Electronics, Charlotte Marriott City Center has transformed into the Marriott brand’s living innovation hotel, delivering a bold new guest experience. Every aspect of Charlotte Marriott City Center, from its lobby, to the fitness center has been reinvented with state-of-the-art technology provided by LG Commercial TV and Digital Signage. This is where the future of hotel hospitality begins. Ask about the products shown: https://bit.ly/LGID_ContactUs
Views: 25039 LG Information Display
Top 10 Hotel Management Tips for Managers in the Hospitality Industry
 
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http://www.ampli.com/ Hotel managers have the task of ensuring customers are satisfied and overseeing all of the different activities and departments of a hotel: banquet hall, restaurant, conference center, tourist attraction, fitness center, spa/wellness center, and more. Here are the Top 10 Tips for Managing a Hotel: 10. Build and lead a great team. As a hotel manager, you are only as good as the team around you. That is why forming and fostering a great team is of utmost importance. Focus on developing a company culture that reflects the goals of the company. Connect with workers and be present in the life of the hotel. As a manager, a compliment and a smile go a long way to developing a positive team environment. 9. Always learning and improving. Hotel managers are often a jack-of-all-trades because their position forces them to be: business manager, recruiter, teacher, trainer, cleaner, crowd controller, bartender, the list goes on! 8. Greet your guests. The classic rock song Hotel California's lyrics captures the power of a good first impression of a hotel manager, "There she stood in the doorway // I heard the mission bell // And I was thinking to myself // This could be Heaven or this could be Hell." 7. Be Prepared for Emergencies. The Radio Hailer Emergency Communication System Because the availability of electricity is not always an option during these situations, it is important to have a communication channel that is not dependent on electricity. A battery-powered Portable Public Address System is the perfect option. The Radio Hailer Emergency Communication System from AmpliVox allows users to communicate over a mile and to an audience of up to 5,000 people, while the Safety Strobe Megaphone will record your emergency message and play it back amplified. 6. Strategic Business Relationships. Whether it be offering guests coupons to a local restaurant, offering discounts through tourist destinations, or partnering with local universities and corporations, strategic business relationships can be a powerful way to ensure a constant stream of people are coming through your doors. 5. Be internet savvy. There are several reasons why hotel and restaurant management professionals need to be web savvy. 1. Hotel Marketing: All hoteliers want to know how to better market and brand themselves. Using social media sites like Facebook, Twitter, & YouTube is great way to connect with potential customers. An example of a useful YouTube video is to make a two-minute video that captures the top 5 reasons your hotel rocks! Make your website locally optimized for search. This is an easy way to connect your hotel to those looking for a hotel in your specific area. Submitting your hotel's address and website on Google Maps and Places will pay dividends for years to come. 2. Customer Service: More and more hotel reservations are booked online. For the convenience of your guests, offer online booking, and make sure your hotel is listed on sites like Expedia, Kayak, and Priceline. Connect your hotel management system to your online booking program and you are able to automatically build an email list for email marketing. 3. Reputation Management: Often times a small fraction of customers who had a bad experience are more likely to write a negative review than the overwhelming majority who had a great experience. This can pose to be a problem for those in hotel and tourism management. 4. Have the right equipment. Hotels need to have the right hotel supplies to be able to maintain their business and daily activities. It is important to have a hotel management software systems, transportation for airport shuttles, the right lecterns and podiums in your conference room, and the right public address systems within the hotel. The Victoria Solid Hardwood Multimedia Lectern from AmpliVox is the perfect addition to any meeting or conference room. The classic style, multimedia functionality, optional built-in sound system, and portability makes the Victoria a favorite among hoteliers and presenters alike. 3. Boundaries. 2. The customer is always right. Always! Listen to complaints and don't just fix them, fix the root problem behind them. Turn the weakness into a strength by using the complaint as an opportunity to improve the way your hotel functions. Do everything you can to turn an upset guest's problem into a good story they will want to share of how you went above and beyond the call of duty to ensure their good experience. 1. Have fun! As a manager, it may seem like you have a never ending list of things to do. Enjoy your guests, enjoy your staff, and enjoy your work.
Views: 233530 AmpliVox Sound Systems
Why the Hotel Industry Should Take Social Media Seriously
 
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Why the Hotel Industry Should Take Social Media Seriously Source: http://www.tfgassetmanagement.com/news/hospitality/why-the-hotel-industry-should-take-social-media-seriously.aspx Nowadays most hotels around the globe have a social media presence and use different social media channels to improve their business. The main goals of social media in hospitality industry are building brand awareness, increasing sales, interacting with customers and gaining competitive advantages. The results of social media marketing campaign should be measured depending on the objectives. TFG Asset Management regularly improves their social media marketing strategies and uses different metrics to measure campaign’s efficiency. The company tracks engagement through likes, shares, comments, brand mentions and profile visits whereas the revenue metrics are measured by the returns from each investment in social media channels. However, there are also some difficulties when measuring the effectiveness of each social media channel. The main of them are measuring ROI, developing the right social media strategies and assessing the effectiveness of SMM activities. More information about Asset management in Dubai: TFG’s Head of Asset Management Panelist at 2018 AHIC - https://youtu.be/dtRPpOzijKc Iconic Metro Central Hotel Apartments to be rebranded as a Citadines Apart’ Hotel - https://youtu.be/XSpzXbEWnio Dubai Hospitality Market 2017 Review - https://youtu.be/ZomXtAGCZlc First Central Hotel Achieves Certificate of Excellence from TripAdvisor - https://youtu.be/U1IIA4y6N3g
Soft Brands and their impact on the hotel industry
 
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Soft Brands and their impact on the hotel industry Source: http://www.tfgassetmanagement.com/news/hospitality/the-march-of-soft-brands-and-their-transformational-impact-on-the-hotel-industry.aspx Franchising has risen in popularity across the hotel industry in recent years providing operators with a cost-effective means of breaking into new markets. It provides owners access to a powerful brand but allows them to manage their properties themselves. While it provides owners the flexibility to operate their own properties under a recognised brand, there are "brand standards" - significant rules, procedures and restrictions. This has given rise to the proliferation of soft brands, or "umbrella brands", employed by established international hotel operators to meet the demand for unique hotel experiences. They appeal to hoteliers who don't want to be beholden to the such strict standards while gaining the benefits of being part of a strong distribution network. Some of the best-known examples are The Autograph Collection by Marriott Hotels & Resorts and the Ascend Hotel Collection by Choice Hotels. More information about Asset management in Dubai: First Central Hotel Suites wins big at Hospitality Excellence Awards 2017 - https://youtu.be/3SvQzK6iZ-E TFG'S Global F&B Director Duncan Fraser-Smith named industry's #1 influencer - https://youtu.be/QPXIblKXR-o The Blacksmith opens at Wyndham Dubai Marina - https://youtu.be/5BgX2r4N9wc Wyndham F&B outlets benefit from new customer analytics technology - https://youtu.be/svHhA968w5M
GH Hotel Interior Group - brand positioning
 
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"Ambiance will be the deciding factor in tomorrow´s competition in the hospitality industry. In fast-paced times, you need an expert that can create individual, Guest-Ready interiors at every desired service level: IMAGE BOOSTING // ON TIME // ON BUDGET We´re here for you as a manufacturer of individual furniture and modular furniture that pursues a global production and procurement strategy, and that offers all consulting, planning and installation from one source." Johannes Hegger (Managing Director & Owner) talks about the reorientation of his company.
Wondering how to create a standout brand in the Hospitality Industry? We can help!
 
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Wondering how to create a standout brand in the Hospitality Industry? We can help! The full show-reel video for the #Hospitality Sector by Kneogin Igmisarch. We can take care of all your #branding , #advertising & #Marketing needs. If anyone could connect me to #cafe , #lounge , #restaurant , #hotel owners or managers. it would be much appreciated!
The Stoler Report - Serving 62 Million Visitors: The Hospitality Industry
 
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New York hosts 62 million visitors, a year! To date, 115,000 hotel rooms are available with a goal of 130,000 rooms. Guests discussed non-branded/branded hotels, food and beverage facilities, meeting space, banks lending to hotels, agreeing that the industry was not for the "faint-hearted." Taped: 08-08-2018 The Stoler Report, Real Estate Trends in the Tri-State Region, New York's only television broadcast featuring real estate and business leaders, began its first season on television and on CUNY TV in September, 2003 (the series has enjoyed two previous seasons on radio.) Hosted by Michael R. Stoler, the weekly program features lively round-table discussions of topical issues in the world of real estate. Watch more at http://tv.cuny.edu/show/stolerreport STRP18010_V1
Views: 569 cunytv75
Entegra provides purchasing solutions for the hospitality industry
 
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At entegra, we believe every guest experience should be a great one. Our expansive portfolio of food and beverage products, supplies, equipment and services offers our hospitality industry clients value without sacrificing quality. That means you can expect brand name products and services at competitive prices, and can exceed brand operational standards. We’ll help you stay on top of industry trends and our dedicated support team can help you turn them into revenue-driving opportunities and enhanced guest experiences. Our goal is to help you achieve the highest levels of guest satisfaction while keeping your costs low. Let our experts in the hospitality industry help you get there and stay there with customized solutions focused on your success.
Glion Luxury Brand Management in Hospitality Specialization
 
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Head of Luxury Marketing and Brand Management, Suzanne Godfrey introduces the Luxury Brand Management in Hospitality Specialization. www.glion.edu
Marketing & Customer Retention in Hospitality Industry 4 FdA
 
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Marketing & Customer Retention in Hospitality Industry 4 FdA : Relationship marketing: customer satisfaction, loyalty and frequent guest programmes in hotel brand chains.
Hospitality Industry Reinvented
 
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The groundbreaking hospitality industry textbook 'The Revelation Of The Secret Behind Success' is here: https://lnkd.in/fSPAtqM. Hoteliers and restaurateurs, this book fills the gap between what is and what is needed in the hospitality industry. It is a 'Must-Have' for all hoteliers and restaurateurs. The book takes a close look at the completely inadequate status quo of the hospitality industry and re-invents it. Its content is worth gold because it teaches how to reach profits of unprecedented heights. There are 2 ways to make profits of unprecedented heights; to buy and study Uwe Finke's groundbreaking hospitality industry textbook 'The Revelation Of The Secret Behind Success' in order to learn how to do that (excellent move but takes some time because it requires intensive learning) or - if you are hotel owner and time is not your friend - to contact the author of the book to discuss the matter in question and as the case may be negotiate an assignment. Here is someone who knows what he is talking about: straight to the point, provocative and no pseudo academic language. A true and internationally very experienced hotelier with strong psychological background will make your dream come true. Mr. Uwe Finke's groundbreaking hospitality industry textbook that as confirmed by new findings of the École hôtelière de Lausanne* represents the latest level of knowledge in the hospitality industry will in case you decide to buy and study it l help you to gain top notch up-to-date professional expertise. BUYING THE BOOK AND GETTING IN TOUCH WITH THE AUTHOR MADE EASY FOR YOU! Hospitality Industry Textbook: https://lnkd.in/fSPAtqM Author Page: https://www.amazon.com/author/uwefinke Contact: [email protected] LinkedIn: https://www.linkedin.com/in/uwe-finke... Facebook: https://www.facebook.com/uwefinkehosp... Twitter: https://twitter.com/UweFinke More videos: Uwe Finke YouTube Channel https://www.youtube.com/channel/UCnh0LIdadjXlRBBUScdMBeA Why is this hospitality industry textbook so excellent? Its author, Uwe Finke, is bilingual (German and English) Hospitality Industry and Marketing & Communications professional with some 40 years international, multi-cultural hands-on experience on top-executive level in the service industry, in general, and hospitality industry, in particular. He is someone who lives and breathes hotel and knows how to remove the weak points of the way of thinking in present day's hospitality industry what makes his book that teaches #HowToMakeMoreProfit so groundbreaking. #UweFinke is an #OutstandingHotelier and #Gamechanger. Positions he has held are Production Manager, Managing Director, General Manager, Project Developing Manager (Hotels, Resorts, Restaurant, and Training Centres), Chief Executive Officer Asia, Director of Marketing, International Marketing & Communications Manager and Lecturer/Trainer. In Novembefr 1995, Uwe Finke, who was at that time developing hotels in Ho Chi Min City/Saigon, Vung Tau and Hanoi, has had the honour of accompanying the then German Chancellor Dr. Helmut Kohl on a state visit to Viet Nam, where he visited Hanoi and Ho Chi Min City/Saigon with the German Chancellor and the German delegation. He is a top executive with good knowledge of and practical experience in virtually all hotel departments. In the course of his professional career he has worked out business and marketing plans, planned and build up new businesses, has planned hotel & resorts, managed organisations with 17 to 200+ employees, built up entire fully functional departments from scratch within a few months, increased revenues, improved reputation and brand awareness, improved guest relations, improved housekeeping and hygiene standards, improved employee performance, improved operational effectiveness and efficiency, improved marketing & sales, and trained employees at management and staff level in English and applied psychology. His specialties are: Hotel general management, turn-around management, marketing & communications, development and implementation of hotel concepts, development and implementation of unique guest-centred service concepts, training in applied psychology, leadership and team building. *https://lnkd.in/fgXxG_V
Views: 445 finke uwe
IMMarketing Hospitality
 
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In Singapore and across Asia, in both urban and bucolic settings, our tailored brand strategies are behind numerous hospitality projects. Immortal boasts over 30 years' of experience consulting for hospitality brands at every scale and market position, from value to luxury accommodations. Our works include brand research and development for Marina Bay Sands in Singapore, brand localisation and implementation for Four Seasons Sayan and Hard Rock Hotel in Bali, and Canereef resort in the Maldives. Immortal has designed the visual identity for boutique hotels like Treeline in Siem Reap, Cambodia, and led holistic branding programmes to create fresh brands for Montigo Resorts Nongsa in Batam, The Trans Luxury Hotel in Bandung, and value hotel chain Aqueen in Singapore, amongst many others. Related to these are branding works for many in-hotel F&B outlets, including celebrity chef and fine-dining restaurants. Our environmental wayfinding and place-making solutions include the Mandarin Oriental and Dorsett hotels in Singapore, and The Park Hyderabad in India.
Views: 60 Immortal Singapore
Mindtree Loyalty Plus Accelerator: Blockchain Powered Loyalty Platform for Hospitality Industry
 
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Loyalty plus is a rewarding blockchain-powered loyalty platform accelerator for the hospitality industry, that simplifies partner onboarding, and allows transparent brand collaboration, thus enhancing the customer’s redemption experience. It also allows guests the flexibility to earn and burn points seamlessly, across several partner brands like airlines, retail, F&B, car rentals and many more! Through Blockchain, this accelerator sets the stage for secure and transparent management of smart contracts, which are computer codes with predefined rules for exchange value of loyalty points, that help in forging indisputable deals with partners. By providing guests the option of different brands to redeem their points, not only are you enhancing customer delight and boosting your hospitality brand’s value, but also brand loyalty! Write to us at [email protected] to learn more.
Views: 490 Mindtree Ltd.
Thermal Utility Solutions for the Hospitality Industry
 
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Armstrong International is the only company to provide cutting-edge thermal utility technology to help you create the safest and most comfortable environment for your guests. Armstrong is swiftly rising as the international brand standard for many hospitality brands. We are the thermal utility partner for several major hotel chains and our intelligent system solutions in hot water, steam and conditioned air are consistently saving time, money and energy for institutions just like yours. Learn more about Armstrong's steam, air and hot water solutions here: www.armstronginternational.com
The Soul of a Hotel | Mark Harmon | TEDxWilmingtonSalon
 
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If a hotel has a soul, it must have a life beyond its physical walls. Hotels can localize by inspiring affection for its people, living in harmony with its landscape, and inspiring soulfulness through service. Mark Harmon is the Founder of Auberge Resorts Collection, an international portfolio of luxury hotels, resorts and residences. Each property is uniquely conceived to reflect its location and culture, yet all share a crafted approach to luxury expressed through captivating design, exceptional cuisine and spas, and gracious service. Mark’s passion is to create iconic places that will be an enduring and contributing business in the local community and destination. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 17984 TEDx Talks
The Future of Travel & Hospitality with Arne Sorenson, Marriott International
 
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With tourism at an all-time high, the travel and hospitality industries are challenged with building infrastructure to accommodate the growing number of travelers, creating a personalized experience that keeps up with guest expectations, and upleveling security requirements in the digital age. Businesses have the opportunity to leverage emerging technologies such as biometrics, IoT, and AI - as well as an increased amount of volunteered traveler data - to create new and exciting, yet still seamless, guest experiences. Arne Sorenson, President and CEO of Marriott International, shares how his expanding company is shifting its business from a transactional-based to a relationship-based model.
Views: 3198 Salesforce
Step into the world of luxury brand management
 
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Take a journey into the world of luxury and learn how Glion students are getting luxury brand management training with some of the world’s leading luxury brands. In this documentary, Glion students and key faculty members explain how the Luxury Brand Management specialization program works. This specialization track builds upon the customer experience management skills that Glion students have acquired for the hospitality industry, and it elevates those skills for the luxury sector through internships, luxury brand management courses and a two-week applied learning workshop at Domus Academy in Milan. To learn more about our Luxury Brand Management specialization, visit http://www.glion.edu/luxury
G6 Hospitality Annual Brand Conference - Ryan Patel
 
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Ryan Patel has an impressive knowledge and experience in brands encompassing casual dining and quick service restaurants. However, what makes his career so unique is that he has also stepped into the world of retail fashion. An expert in growing brands, he has worked for publicly traded to private companies, and has helped build corporate to franchise stores throughout the retail to food segments, both domestically and internationally. To book now: http://www.apbspeakers.com/speaker/ryan-patel
Views: 465 APB Speakers
Emerging Hospitality Industry Trend: Growing importance of data analytics
 
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Mike Kistner, CEO, RezNext addresses a panel discussion on the Emerging Hospitality Industry Trend: Luxury Brands to Budget Hotels at IITT 2015, Mumbai. He speaks on how hoteliers can leverage real-time business analytics to plan a more targeted marketing and distribution strategy for their hotels and how a real-time analytic technology can help create a data-driven organisation culture.
International Hospitality Luxury Management | HKPolyUx on edX
 
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Understand the power of a luxury brand and gain the business skills needed to provide premium goods and services within the hotel and tourism industry. Take this course for free on edx.org: https://www.edx.org/course/international-hospitality-luxury-hkpolyux-htm-541x-0 ABOUT THIS COURSE Learn strategies and skills for managing luxury brands within the hotel and tourism industry. You will analyze the essence of a luxury brand and learn marketing techniques and trends to better position your services. You will learn how luxury brands are created and how to properly communicate the value of your brand. Concepts and applications will be introduced through textbooks, selected journal articles and field visits.
Views: 906 edX
Going Elsewhere - Global Convergence And Shift In The Hospitality Industry - Part 3
 
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#TrendWatchList #Tip - Decide what global and modern elements best fit your brand http://bit.ly/6LHAnQ
Views: 23 Dr. Amy Messegee
Digital innovation in the travel industry | Euromaxx
 
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Technical innovations like robots, smart hotel rooms or 3D goggles are changing how people will travel in the near future. This is one of the new trends highlighted at the current ITB Travel Trade Show in Berlin. For more go to http://www.dw.com/en/program/euromaxx/s-7555-9798
Views: 6984 DW News
Budget Hospitality brands, Pod Stop Pit Stop  Video Essay
 
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transit and destination customer markets. “The budget hotel . . . is a brand new purpose-designed product concept in the hospitality industry which relies heavily on three factors; branded product concept, value for money and service consistency” Running order and Acknowledgements for fair use. http://hospitality-channel.com/vid_cat/budget-hotels-2/ 30.18 sec Gregory Lanter VP Glöobal Development and Construction Club Med. 1.13 Yan Cailliere President and COO, Accor Hotels 2.34 Josh Wyatt Partner Hospitality and Liesure, Patron Capital Advisors LLP 3.56 Joe Stenson Director- Hotels Queensway Group. 4.49 Andreas Scriven , International Managing Director Christie and Co 6.35 Muriel Muirden Executive Vice President Managing Director Strategy WATG 7.26 Easy Hotel Liverpool, Liverpool Echo 8.53 Hub By Premier Inn, Whitbread 10.53 Meet City Hub Amsterdam 11.47 Sleep Box for hoteliers Slide. 12.03 Hotels by Day customer metrics 12.17 Hotels by Day competitors slide 12.29 Pod Stop Pit Stop Max Hub concept. Pod Stop Pit Stop Bumper Sticker PDF. https://drive.google.com/file/d/19jXPVkm7Nd3augRZRTlxsja1RoPSqNrj/view?usp=sharing Hotels By Day Shark Tank episode. https://drive.google.com/file/d/1LMLCiJkj4SLznFsTiBbUKuIcEvVVXFLD/view?usp=sharing Day Use, Modular Cabin Format en-suite, Smart IOT Vending Travel and Sleep essentials, Napping, Business Lounge, EV charging convenience, At prime transit locations for Business Travel Motorists Ultra Budget, friction-less, On Demand business travel community
Digital marketing advice for the hotel industry
 
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Daniel Wishnia, a Digital Marketing Consultant at GCH Hotels, discusses digital marketing in the hotel industry. Skip to: (00:26) What are the biggest and most important trends happening in the hotel industry right now? (01:26) There are now so many different platforms and touchpoints where a customer might come across a hotel or be trying to find hotel information. How can hotels understand where these customers are online and where they therefore must have a presence? (03:13) It is very important to share as much information about your hotel as possible on your website. (04:19) From an international perspective, it’s a huge undertaking to create so much information and content in multiple different languages. What is the best way to scale content internationally? (05:52) GCH Hotels is quite strategic in how it creates international content – it does not translate everything but instead only focuses on the areas that it thinks are likely to see success. What kind of data and information do you use to help you determine which hotels will be best targeted at which regions/markets? (07:44) You mentioned that hotels should use virtual reality. What impact have you seen from using virtual reality to promote your hotels? Why do you think using virtual reality is so important? (10:20) A lot of people hear the words virtual reality (VR) and augmented reality (AR) and assume that they are expensive and difficult to implement. It is actually something that is fairly easy for any business to do. (11:36) With the emergence of new technologies such as VR, AR, artificial intelligence and chatbots, hotels must look ahead and make sure that they don’t get left behind. (12:28) You mentioned about online travel agencies (OTAs) versus direct hotel bookings. In a similar vein, the travel industry is being disrupted by companies like Airbnb. How do you think hotel bookings will develop in the future? (15:16) Social media an important place where people want to share their experiences and look for reviews. How can hotels make the most out of all the user-generated content on social media? (17:00) What is your top tip for hotel marketing online?
Views: 318 Webcertain TV
Marketing & Customer Retention in Hospitality Industry 7 FdA
 
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Marketing & Customer Retention in Hospitality Industry 7 FdA : Branding: introduction, characteristics, benefits, types and forms
The art of hospitality by Danny Meyer, Union Square Hospitality Group
 
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Born and raised in St. Louis, Missouri, Danny Meyer grew up in a family that loved great food and hospitality. Thanks to his father’s travel business, which designed custom European trips, Danny spent much of his childhood eating, visiting near and far-off places, and sowing the seeds for his future passion. In 1985, at the age of 27, Danny opened his first restaurant, Union Square Cafe, launching what would become a lifelong career in hospitality. 30 years later, Danny’s Union Square Hospitality Group (USHG) comprises some of New York’s favorite and acclaimed restaurants, including Gramercy Tavern, The Modern, Maialino, Shake Shack and more. USHG also offers large-scale event services, foodservice solutions for public and private institutions, industry consulting, and educational programming. More details here: https://www.ushgnyc.com/ Get Behind the Brand and Subscribe! http://bit.ly/GetBehindtheBrand What's in My Gear Bag? Btw - When you purchase via my links you're supporting my channel to help me make more awesome stuff for you! Gear bag: https://amzn.to/2IgalGh How I cart everything around: https://amzn.to/2KzNUKp Favorite goto run & gun 4k camera: https://amzn.to/2we6zZl Goto lens: https://amzn.to/2rlLbMy Workhorse lens: https://amzn.to/2IhdANC Boom mic: https://amzn.to/2wiVVAq On camera mic: https://amzn.to/2HVNf8r Wireless lav mic: https://amzn.to/2IbGHSH Key lights: https://amzn.to/2IkppCL Kicker lights: https://amzn.to/2KzKsQ9 Camera monitor: https://amzn.to/2rlKiDI Favorite travel tripod: https://amzn.to/2rmdtGP Headphones: https://amzn.to/2jzHHlw Storage: https://amzn.to/2KErwzv Pro 5.7k camera set up for interviews: https://amzn.to/2HRp7Ux Pro lens for interviews: https://amzn.to/2FPRwog Travel drone: https://amzn.to/2rmyQYO Local drone: https://amzn.to/2HQGEfw Here are my personal favorite Behind the Brand playlists: 1. Behind the Brand full-length episodes: http://bit.ly/BTBfull-length 2. The BEST advice from some of the most successful entrepreneurs: http://bit.ly/supersmartpeople 3. 5 Minutes or less with some of the smartest people on the planet http://bit.ly/BTBunder5min --------------------- More? Get Behind the Brand on... Instagram: http://instagram.com/1goodbrain Twitter: https://twitter.com/BryanElliott Facebook: http://fb.com/BehindtheBrand For business inquiries: [email protected] See my film and commercial production work here: http://bit.ly/thegoodbrainwork
Views: 1792 Behind the Brand
Hospitality & Guest Experience Specialist/Cruise Industry Experienced -Guest Activities&Engagement
 
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Hospitality &Travel Specialist / Cruise Expert / MC -Presenter-Corporate Events host / Brand Ambassador ********************* As a result of his diverse background and versatile skills& abilities, Pietro has gained a broad experience within the field of Travel, Tourism & Hospitality communications including Corporate Messaging, Internal Communications, Crisis Management, Product Placement, Media Relations, Brand Management, Marketing Communications, Digital Marketing and Reputation Management. ************************************************************* Master of ceremony Emcee Corporate Events & Meetings Sales Meetings Product Launches Press Events Awards Ceremonies Conventions and Conferences Virtual and Hybrid Events Live Broadcasts and Webcasts Customer Events & Tours Scriptwriting Improvisational skills Moderator and Interviewer Autocue ************************ Events,Tourism,Travel,Communication,Networking I TRAVELTAINMENT - Cruise & Hospitality Event Manager(Corporate,Conventions,Business,Entertainment) - Social Media Networker - Entertainment Manager - Cruise Director - Travel & Culture Webtv Host and Vlogger - Public Speaker / Master of Ceremony / Event host / Presenter - PR/Brand Ambassador - Cruise Expert / Your Cruise Coach(Do you have questions about ocean cruising?) - Senior Tourism Assistant/Tour Leader - Tour Operator Head Representatives -Travel Blogger/Vlogger **************** http://www.pietroasilli.jimdo.com
Views: 106 Pietro Asilli
Bruce Himelstein - Thriving in Disruption
 
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https://www.bigspeak.com/speakers/bruce-himelstein With an illustrious decades-long career in hospitality, Bruce Himelstein is credited with leading some of the travel/hospitality industry’s most prestigious brands, including Loews Hotels, The Ritz Carlton and Oceana Cruises. As the former Chief Marketing Officer for Loews Hotels, Himelstein oversaw sales, marketing and communications efforts for all Loews Hotels & Resorts in the U.S. and Canada. Recognized as “One of The Top 25 Most Extraordinary Minds in Sales & Marketing” by The Hospitality Sales & Marketing Association International (HSMAI), Himelstein has transformed companies into game-changing industry innovators. Previously, as the Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand, with his groundbreaking “Blow The Dust Off The Lion and Crown” campaign. The campaign effectively reinforced the hotel’s prestigious appeal to longtime clientele, while opening up a whole new market by attracting a new generation of guests to the $3 billion global brand. Himelstein and the campaign are featured prominently in Joseph Michelli's New York Times bestseller, The New Gold Standard. An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board. He also participated in interviews with Wharton Business School on XM Sirius radio and Forbes’ CMO Series. To hire this speaker to speak at your next event, contact BigSpeak Speakers Bureau (805) 965-1400 https://youtu.be/VPAHOFjg2Pg For information about BigSpeak, https://www.bigspeak.com/
Xenos Oman Restaurant Hospitality Hotel and Retail Consultantcy and more
 
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Xenos Oman Restaurant Consultant team specialize in Brand Design, Restaurant Start up, Restaurant Training Initiatives, Menu Price Analysis, Restaurant Revenue Enhancement Programs, Restaurant Operation Assessments, Reducing Food, Beverage & Operating Costs and the Transformation of Struggling or Financially Distressed Brands. Xenos Oman International Hotel and Hospitality Consultants specialize in Revenue Management, Hospitality Training, Hotel Operations Audits, Operations & Efficiencies for Hotels, Motels and Resorts to drive incremental revenue, profit Increases and Guest Experience Factors to enhance your brand and image Xenos Oman Consulting Group, Inc. is the one stop shop to helping you achieve your dream. We take care of it all! From site selection to construction we have you covered! Real Estate Site Selection Conversion Feasibility Cost Assessment Schematic Layout 3-D Site Rendering Final Architectural Plan Review Complete Architectural Plans Mechanical & Electric Design Plumbing Layout Signage Interior Design Theme Integration Color Selection Furniture, Fixtures & Equipment Selection Construction Complete Construction Services Bid Review Contractor Selection Progressive Field Visits & Inspections Draw Request Reviw & Approval Punch List & Opening Approval Our other division includes Advertisement & Brand Consultancy Information & Technology Division Event Management division Trading Division Kitchen Equipment Supply division Xenos BMS, PMS, POS Management division Contact us [email protected] +968-91494149 +1-828-548-0489
Views: 1234 dayaparan ponnambalam
Gnostix Vieras: Hospitality Industry Reputation Management
 
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Vieras means "guest" in Finnish and Gnostix Vieras focuses on what guests say online and in real-time about their experiences. Travel requests, accommodation comments, hotel and restaurant reviews, and much more are extracted from the most influential online communities, forums and traveler social hubs such as Tripadvisor -- this information is then presented in the form of actionable insights for your business. With this insight your business will grow as you attend to areas requiring attention and act on both your strengths and weaknesses. The return? Improved online and social branding; insight into new revenue streams, products and services; effective customer communication and support; community building; increased engagement, customer loyalty and brand advocacy.
Views: 241 GnostixSocialMedia
How Travel and Hospitality Brands Protect Their Traffic and Revenues in the Digital World
 
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Access the White Paper and find out more at http://bit.ly/1Q9lvHv MarkMonitor® brand protection expert Dan Morton presents a new White Paper focused on the travel and hospitality industry: “Step by Step Guide: How Travel and Hospitality Brands Protect Their Traffic and Revenue in the Digital World.” In this video you’ll hear about • The risks faced by travel brands that don’t monitor their online intermediaries • The value of using technology to automatically monitor for abuse online • The need to prioritize compliance efforts and enforce your brand policies.
Views: 87 MarkMonitor
Group 46 - Airbnb's Disruption of the Traditional Hospitality Industry
 
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Information Strategy (BIM) Technology of the week - Group 46 Airbnb's Disruption of the Traditional Hospitality Industry
Views: 651 Philip Kroon
Keynote Speaker: Bruce Himelstein • Presented by SpeakInc
 
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Globally Recognized Brand Marketing Expert, Former Executive Ritz-Carlton, Loews &cMarriott Hotels. Recognized as "One of The Top 25 Most Extraordinary Minds in Sales & Marketing" by The Hospitality Sales & Marketing Association International (HSMAI), Mr. Himelstein has transformed multi-billion-dollar companies into game-changing industry innovators. During his illustrious career, Bruce Himelstein is credited with leading some of the travel/hospitality industry's most prestigious brands, including Loews Hotels, The Ritz Carlton and Oceana Cruises. As Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand, with his groundbreaking "Blow The Dust Off The Lion and Crown" campaign. This campaign effectively reinforced the hotel's prestigious appeal to longtime clientele while opening up a whole new market by attracting a new generation of guests to the global brand. Mr. Himelstein and this campaign are featured prominently in Joseph Michelli's New York Times bestseller, The New Gold Standard. An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board. In addition to a full book of speaking engagements, Mr. Himelstein participates in interviews such as those with the Wharton Business School on XM Sirius radio and as a part of the Forbes' CMO Series. Recognized for his ability to identify and implement strategies to maintain relevance in today's rapidly evolving business world, Bruce Himelstein delivers valuable insight to help marketers, corporate executives, and diverse organizations in any industry build and maintain a successful brand, develop a culture of successful service, and efficiently harness talent to effectively foster innovation. https://www.speakinc.com/speakers/bruce-himelstein Book Bruce Himelstein as a keynote speaker for your next event by contacting: [email protected] SpeakInc is a professional speakers bureau providing keynote, motivational, professional, and corporate speakers. http://www.speakinc.com/
Views: 26 speakinc
Managing Marketing in the Hospitality and Tourism Industry | HKPolyUx on edX
 
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Take this course for free on edx.org. About this course: Marketing within the hotel and tourism industry presents unique challenges, as marketers are tasked with selling services and memories rather than goods. In this hospitality management course, you will learn how to apply marketing knowledge and skills to the hotel and tourism industry. You will learn best practices for building customer loyalty and creating a strong brand and learn how to efficiently communicate to stakeholders through integrated marketing communications. You will also learn about the importance of marketing to both previous and new customers. Students’ learning experience will be enhanced through the use of creative approaches to solve marketing problems in hotel and tourism settings. Note that this course is priced at USD $150. What you'll learn: Examine and evaluate the marketing theories and concepts within the context of management and operations of hospitality and tourism organizations Analyze the relationship between consumers, practitioners, and policy makers of hospitality and tourism services/products Evaluate the contributions and impacts of hospitality and tourism in social, economic, political, cultural, and other areas Analyze and apply various marketing theories and concepts to practical applications in the hospitality and tourism industry Communicate and respond appropriately to stakeholders in the hospitality and tourism industry Identify marketing problems within the hospitality and tourism context, and apply marketing knowledge and skills to solve the problems Organize and analyze related numerical and graphical data, and translate them into business information.
Views: 1016 edX
Linq360 - Bringing Technology Innovators, Entrepreneurs and the Hospitality Industry - Las Vegas HQs
 
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Las Vegas, the epicenter of the hospitality industry, is home to the most pioneering hotel and casino brands in the business and now home to a select group of like-minded businesses aligned to serve them Over the years, executives within Microsoft Worldwide Hospitality Group, SuiteLinq, Red Rock Software, and Cenium have forged strong relationships and a shared vision of the future. When we get together, the exchange of ideas is free and fluid. With technology and media consumption preferences changing "at the speed of thought" we know that change is the only constant—a challenge requiring bold new modes of business. So the question then is how best to keep pace; how to ensure that our clients derive value from our solutions for years to come? And collectively, with years of experience listening to the pain-points of prospects and clients, we realized that the hospitality industry is eager to embrace the technology revolution but still hampered by antiquated vendor sales models. An honest look at our competitors, and in the mirror, led us to the LINQ360 idea and the fundamental building blocks we saw as critical to its success. Foremost, a true commitment to constant innovation—solving the problems that modern hoteliers face—is now mandatory in order to stay ahead of the change curve. It is our prime objective, our passion, and the reason why we named this new venture the "Innovation Center". Second, we realize the challenges and opportunities in this industry are too big for any one company to master alone. Amazing levels of expertise and vision are found in a select group of companies serving related segments of the market. Likewise, there are educators and entrepreneurs that are too often confined to the periphery of the industry. Formalized collaboration among them all is the bedrock concept of LINQ360. Bringing them together, aligning them in a common business objective, is a daunting but worthwhile task. As the catalyst of our initial conversations and the one company with the ability to make it happen, Microsoft is the unifying force—the keystone of the LINQ360 concept that brings all of these members into an epicenter of action. Video distributed and media services for Linq360 provided by 10eMedia - the #1 public relations organization in Las Vegas. Lead by Emmy award winning writers, 10e is able to tell your message via well-written video spots and send out it to thousands of news flash outlets. They have a great track record since they spent years and years employed as reporters and know very well what the media is looking for. Visit our website (http://www.10eMedia.com) today and see how we can help you.
Views: 532 10eMedia

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