Home
Videos uploaded by user “West Unified Communications Services”
Whiteboard Fridays: Cisco Expressway Explained
 
02:24
Related Links: Spark Hybrid: https://www.westuc.com/videos/use-expressway-use-cisco-jabber-without-vpn VoiceMaxx Cisco Edition: https://www.westuc.com/managed-voice-services/voicemaxx-ce Cisco Collaboration Meeting Rooms: https://www.westuc.com/conferencing-collaboration/cisco-collaboration-meeting-rooms So we've talked in the past about Cisco Expressway and what it can do. I just wanted to drill down on that a little bit and explain some of the key scenarios that are enabled by Cisco Expressway. So basically, Cisco Expressway is a way of traversing a firewall, or basically getting through a firewall. So we've got our VoiceMaxx CE System down here. We would traditionally have a firewall around that to protect it. What that lets us do is go through that firewall, basically traverse the firewall using Cisco Expressway, all hosted by West, all in the West DC cloud. But then it enables a variety of scenarios. The one we talked about before is Spark Hybrid. Basically, Spark Hybrid lets you extend your VoiceMaxx CE investment using Expressway out into Spark scenarios like messaging and meetings. Another one is another three-letter acronym called Mobile Remote Access, or MRA. What Mobile Remote Access means is you'd have mobile users using Cisco Jabber, or potentially mobile users using some of the more modern Cisco phones like 7800 series or 8800 series phones. They can now connect to VoiceMaxx CE without the need of a VPN. They can just go right across Expressway. Another scenario that's enabled is CMR, yet another Cisco three-letter acronym. So CMR stands for Collaboration Meeting Rooms. These are the room systems you may see in a conference room with a camera on top of it, or it could even be a desktop video conferencing system, like a DX series. What CMR does is basically gets connected in with VoiceMaxx CE and out to the WebEx CMR cloud all using Expressway. Then finally, another scenario that's enabled by Expressway is federation. If you have another organization that's using Jabber, and you want to federate your instant messaging and presence environment using your Jabber with their Jabber, you can do all that over a technology called XMPP. Which is actually facilitated by that Cisco Expressway federation connection. So as you can see, Expressway is a key, key part of the Cisco technology stack. It's something that brings together all the investments we've made with VoiceMaxx CE with a variety of other Cisco technologies that are hosted in the Cisco cloud, and in some cases hosted in other places.
West Corporation: Delivering Next Generation Unified Communications
 
02:11
Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone. At West, we have one simple goal—make communication easy. Whether connecting coworkers across the office or partner firms across the globe, connectivity is the hallmark of our work. Learn more at westuc.com.
The Basics of SIP Trunking - Whiteboard Friday
 
03:10
In this video, Marcus Schmidt, Product Development Manager at West IP, discusses the basics of SIP trunking and how West uses SIP to deliver hosted voice services to clients of all sizes.
Ask the Experts: "Should I Choose Jabber or Lync?"
 
02:02
When it comes to enterprise communication, two tools are most prominent: Cisco Jabber and Microsoft Lync. But which one works for your enterprise? Marcus Schmidt of West IP Communications gives some advice on how to choose.
West IP Communications and Cisco: The Cure for Communications Madness
 
01:32
West IP Communications is the Cisco 2013 U.S. Cloud Provider of the Year, U.S. Collaboration Cloud Provider of the Year, and U.S. Central Solution Provider of the Year. The honors reinforce West IP Communications' ability to deliver the most advanced Unified Communications-as-a-Service (UCaaS) applications, including VoiceMaxx CE, its suite of service packages based on the Cisco Hosted Collaboration Solution (HCS). West IP Communications is also a Cisco Gold Partner, Cisco Cloud Provider, Cisco Managed Services Channel Program (MSCP) and Cisco Master UC Specialization certified.
West IP Communications Case Study: St Elizabeth Physicians
 
03:53
St. Elizabeth Physicians is the multi-specialty physician organization of St. Elizabeth Healthcare, one of the oldest, largest, and most respected medical providers in the Greater Cincinnati region. St. Elizabeth installed VoiceMaxx CE from West IP Communications to drive their communications companywide. VoiceMaxx CE is a hosted voice solution built on the Cisco HCS platform. St. Elizabeth were leaning toward Cisco technology based on the fact that it facilitated applications they wanted like telemedicine and point-to-point video.
Whiteboard Fridays from West: Understanding our UC Platform
 
03:03
Sean Green, VP of Sales, explains the West UC platform and how all the components can work together to deliver unified communications over the cloud to our customers.
Whiteboard Fridays: Hosted Contact Centers Explained
 
02:27
Links: https://www.westuc.com/videos/hosted-contact-centers-explained-wbf-video https://www.westuc.com/managed-voice-services/cloud-contact-center-pro In this Episode of Whiteboard Fridays, Sr. Director of Product Development Marcus Schmidt explains how hosted contact centers work and how West's ControlMaxx product can help your organization. When a lot of customers look for a contact center solution, many of them are looking to have that contact center solution hosted rather than it being on-premises. They are looking for a contact center solution in the cloud or contact center as a service. That’s how people are starting to look to deploy contact center solutions, and there’s a couple of pieces you need to think about. Hosted Contact Centers: ACD vs. PBX The ACD (Automated Call Distribution Solution) and the PBX (Private Branch Exchange) are the two main pieces of a hosted contact center solution. What happens in a contact center as a service solution or hosted solution, is all of this ends up being in the cloud, all hosted by somebody like West Unified Communications Services. The incoming calls are managed by a hosting company so the calls from a toll-free number come in and are acted upon by the ACD. The ACD does different things with it the call. In West's case, we have something called an “Action Group” that says, “Okay, the call is coming in. It’s coming in for this time of day. What do I do with it?” Managing Calls from the Cloud to Your Organization After the Action Group, we typically hand things off to an auto-attendant. An auto-attendant is something that gives a caller options to chose where they want the call to go. Based on the option chosen, the caller ends up in a queue. That queue manages the call routing down to the PBX. So, the queue’s going to send the information, send the calls to the PBX when that agent is ready outside the cloud, back in your organization. Make sure to check out West Cloud Contact Center, West Cloud Contact Pro, and West Cloud Contact CE for more information.
Whiteboard Fridays - VoiceMaxx vs. VoiceMaxx CE, from West IP Communications
 
02:40
Marcus Schmidt, Product Development Manager at West IP, explains the difference between West's hosted voice service VoiceMaxx, and VoiceMaxx CE, which is based on the Cisco HCS platform.
Whiteboard Fridays from West: Intro to VoIP
 
01:46
The world is moving to Voice over IP - those that don't make the switch are going to be left behind from a technology standpoint. But how does it work? Why should I buy from West instead of using Skype or Vonage for my business? Your questions are answered in this video.
How to Give Delegate Permissions to a WebEx Host Account
 
02:32
Learn how to add delegate scheduling permissions to for another host on your WebEx profile.
Whiteboard Fridays from West: An Inside Look at our NOC
 
04:12
Relevant Links: https://www.westuc.com/videos/inside-look-wests-network-operations-center All right, so for today's edition of Whiteboard Friday, we're actually not going to be in front of a whiteboard. We're going to be in front of our Network Operations Center and I'm going to take some time here to give you a few bullets about what I think differentiates us from others out there. One of the main things that we do that is somewhat unique is we provide role-based access to our customers' engineers. We can give you anywhere from a read-only all the way up to a full-privilege level 15 in the gear, in the Cisco equipment, which means that anywhere from a junior-level analyst can go in and take a look at some things that are going on without the liability of being able to make changes, all the way up to a senior engineer being able to work right alongside us in troubleshooting and working within your equipment and making changes within your equipment. That's pretty big. A lot of providers will either do everything for you or basically be hands-off to where you have to do it all. We'll work very well in the middle with that. Around that, we have controls in regard to logging all the commands that are entered and everything that happens, as well as taking snapshot configurations of the equipment on a daily basis so that if something changes, we'll be able to go back and figure out what that was. There's no fear of finger-pointing or anything that's going to happen in regard to that capability that we're giving you with the solution. Another thing that we do is we will give you access to use your own tools. If you have a network monitoring platform such as SolarWinds or other tools that you have and you wish to continue to use them because you're invested in them or because your team likes them, we will give you again the ability to use those tools with our equipment. We'll also export NetFlow to you if you have a NetFlow tool. Of course, we have those tools as well, but again sometimes you've made a big investment and you want to hold onto that for a while or indefinitely. We'll do that. Another thing that we do is we will notify you when your service is degraded, not just down. Many of our alarms are configured to generate when there are errors present for certain thresholds and not just when you've gone down. So we'll proactively notify in a lot of cases when there's degradation or threat present that might cause a service interruption. Then the last one is we're very flexible in regard to the features that we'll configure. Many providers out there have a standard config, a set of features that they deploy and they're very inflexible when it comes to doing something different. Our team is very consultative. We'll hear what your business need is and certainly work with your team to determine if we need to change the iOS software on the equipment or if we need to explore a feature that maybe we don't have deployed widely, and we'll work with you to deploy that safely. Then along with that, we also will manage down to your LAN environment. In a lot of cases, a provider will work very well in the router, but they may not want to get into your switch and in your LAN. We will administer your LAN, all part of what we do with the Maxxis solution. We're here 24-7-365 to take your calls, working on your network and UC solutions. I just wanted to add that everybody in our team has access to the tools, has command-line access to the equipment, we staff no layer of ticket writers within our organization. Those points are some of the main differentiators you'll find from others in the marketplace.
Webcast Pro Webinar and Webcasting Software
 
01:51
Today webinars are a staple for business communications. The problem is, most webcast solutions don't measure up - requiring extensive IT or vendor involvement or cumbersome software or hardware. But, with Webcast Pro, webcasting is easy - whether you're hosting for tens, hundreds, or thousands. You can deploy Webcast Pro in a self-service mode or leverage West's end-t-end professional event support for large-scale and high-profile webinars. Your webinars are accessible on any device with no apps, plug-ins, or software downloads required. The attendee interface is available in 17 languages with closed captioning in over 150 languages. Webcast Pro features: - Multiple webinar registration templates - Scheduled email confirmations and follow-ups - Branding capabilities - Registration publishing for multiple events - Secure access control - Micro-site for tracking attendee data - Real time audience tracking - Q&A, polling, chat, and social media features - Lucky draw to incorporate contests - And More
Whiteboard Fridays: Spark Flex Licensing Made Simple
 
02:57
Cisco Spark Flex Licensing Allows Customers to Mix and Match within Messaging and Calling Plans to Configure a Cloud, Hosted, and/or Premises-based Hybrid UC Environment.
Whiteboard Fridays from West: Voice Enabled Lync
 
03:15
Lync is a popular instant messaging and presence tool - many enterprises have it because it comes with Office365. But by voice-enabling Lync, you open up a whole new way of communicating. In this video, Marcus Schmidt of West IP Communications explains how to voice-enable Lync and make the most of the application.
Whiteboard Fridays from West: Enhancing CRM with Unified Communications
 
02:13
Any company with a sales organization is likely using a CRM system such as Salesforce.com, Goldmine or ACT. But did you know you can greatly enhance your CRM system when combining it with Unified Communications? Here Marcus Schmidt of West IP Communications shows you how.
West IP Communications Partner Case Study - Telecom Brokerage Inc.
 
02:39
West IP Communications and TBI are working together to bring hosted unified communications to clients of all sizes and technology needs. For more information, visit www.westipc.com.
Whiteboard Fridays: 3 Ways to Leverage the Maxxis MPLS Network
 
02:44
Chris Oehlerts, Director of Network Services for West IP Communications, walks us through three scenarios where multi-location companies could benefit from using the West Maxxis MPLS Network Solution.
Whiteboard Fridays - 3 Ways Deliver Voice, from West IP Communications
 
03:17
West IP Communications can deliver its voice services in three different ways: Fully hosted, SIP Trunking and TDM Emulation. Learn how to apply these to your company in this video from Marcus Schmidt, Product Development Manager at West IP.
How to Join A Conference Call with MobileMeet from InterCall
 
02:25
Whether you have an InterCall conferencing account to host meetings or you downloaded the app as an invited meeting participant, MobileMeet™ makes joining meetings from any location a seamless experience. You can join any InterCall meeting to which you were invited from the MobileMeet™ home screen by tapping the "join meeting" button. On the next screen, if you have saved the moderator's meeting profile in your favorites, tap the one you wish to join. MobileMeet™ lets you save multiple meeting profiles for easier access to your frequently attended meetings. Learn about adding favorites in MobileMeet™ here: https://www.youtube.com/watch?v=PpUNV... If you haven't saved the moderator's meeting profile as a favorite, but have previously attended his meetings, tap the "history" tab and select the desired profile from the list. If you haven't saved the profile as a favorite and don't have the profile on your history list, you can always add a new favorite by tapping the "+" button on your iPhone app or add from the "options" menu on your Android Smart Phone. Joining Meetings Using the "Call Me" Feature ----------------------------------------­------------------------- After choosing the profile of the moderator of the meeting you would like to join, if "call me" is enabled as recommended, you will see your default "call me" number. In the event that you would like to choose a different number to receive the call, tap the "numbers' tab and you can choose from a list of saved phone numbers or manually enter a new entry by tapping the "manual entry" button. If you manually enter a number, be sure to include the correct country code and a label for the new number as it will be saved for future use. Joining Meetings Without the "Call Me" Feature ----------------------------------------­----------------------------- If the "call me" option is disabled, you will see a dial-in number. If you would like to change your dial-in number, tap the dial-in number and select a new one from the list. After you have chosen a dial-in number for your conference, tap "join meeting now" and you will be connected to your meeting. Joining Meetings Using the "Already Dialed In" Feature ----------------------------------------­--------------------------------------- You can use the "already dialed in" option to rejoin a meeting in progress if you have already manually joined my land line, Desktop Client, or from outside MobileMeet™ To do this, simply tap "join meeting" from the MobileMeet™ home screen, select the meeting profile you would like to join, the select the "already dialed in" option. Tap "connect now" and you will be lead to your meeting screen. Joining Meetings Using the Invite URL ----------------------------------------­-------------- You can join a meeting using the URL provided in the invite email you received for the meeting. With just a few taps, you'll be able to join your meetings on the go.
West in Gartner Leader's Quadrant for UCaaS for 6th Consecutive Year
 
02:15
West Corporation was recognized as a leader in Gartner's 2017 Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide. With nearly 20 years of delivering unified communications solutions, including voice, data and video as cloud-based applications and services, West has an unrivaled understanding of the needs of today’s complex enterprise. Our teams work with clients to integrate advanced processes and hard-won insights, solving immediate problems and helping to shape clients’ use of technology and create the competitive advantage that springs from truly collaborative communications environments.
Control your Conference Calls with InterCall Call Manager
 
03:17
Call Manager takes the hassle out of traditional dial pad meeting controls by placing a full array of features right on your desktop. On the top right corner of your Call Manager screen you can invite participants to join a live meeting via email or instant message. You can also dial out to a new participant by entering his name and phone number. This will initiate a call asking him if he wants to join your meeting. There are also robust muting options within Call Manager. You can mute yourself or mute everyone else. Call Manager also allows you to send chat messages within the meeting to the entire group or individuals. You can record and archive your meeting for future playback or for people who were unable to attend the meeting. You have an option to poll the participants within the meeting to gather quick opinions from your group.
Whiteboard Fridays: How to Centralize Network Security
 
01:22
Take moment and get a lesson on cloud-based centralized security from our Sr. Director of Product Management, Marcus Schmidt. Using the cloud, your security can live off-prem, leaving you free from worry about not only your applications, but also managing the hardware.
Whiteboard Fridays: Use Expressway to Use Cisco Jabber without a VPN
 
01:51
Link: https://www.westuc.com/videos/use-expressway-use-cisco-jabber-without-vpn In this Episode of Whiteboard Fridays, Sr. Director of Product Development Marcus Schmidt explains details on the new Cisco Jabber & Expressway products, which keep your employees connected securely while working remotely. Up until now the issue with Jabber, which is the Cisco instant messaging presence and cell phone client, has been you had to VPN in if you were remote. You had to get connected to the corporate network environment in some way, shape, or form. Well, Cisco’s come out with a solution that removes that VPN requirement for Jabber clients on your mobile device, your iPhone, your Android phone, your iPad, or Jabber on your desktop – your PC or your Mac. What happens is you’ve got your VoiceMaxx CE environment that’s in the West UC Cloud. Before, you had to VPN into that Cloud, VPN into that network in order to take advantage of Jabber. Well, this new thing that Cisco’s come out with is called Expressway. It basically sits here on the edge of the Cloud, if you will. Expressway allows you to navigate into and out of the Cloud as an edge server basically. It doesn’t require you to have a VPN capability anymore. Now, your Jabber client, which could be on a mobile device, it could be on your desktop, Jabber is down here and it connects through using Expressway without a VPN. This is great especially for mobile devices, because people want to mess around with getting the right kind of VPN client established. A lot of times, VPN clients are always on. They eat up battery life. They chew up your data plan. It’s good to be able just to use Jabber on whatever device you have without having to worry about the VPN anymore. We’re excited about Expressway as an option for that. If you are interested in exploring Expressway or interested exploring how Jabber could work in your environment, just let us know and contact us at West Unified Communications Services.
Whiteboard Fridays: How Network Peering Works
 
01:10
Relevant Links: https://www.westuc.com/videos/whiteboard-friday-how-network-peering-works Maxxis Application-aware Network: https://www.westuc.com/network-services/maxxis-application-network So one of the key advantages of Maxxis, our application-aware MPLS Network, is that were peered with other cloud providers. So what that means is, basically, you can count on our Maxxis connection being connected to that other cloud provider and not having go over general internet connections. What that means is you get more reliable, higher performant, more quality connections with those different providers. So some examples are SalesForce, Cisco, Amazon Web Services. Those are different cloud providers we've peered with. But basically, the Maxxis architecture means we could peer with anybody that's open for peering. So if you have a vendor that you want to have us peer with, we can investigate that and add that into our peering ecosystem. It's really an extensible way of you getting into the cloud, but keeping that cloud connection as highly performant and as secure as possible through peered connections.
Whiteboard Fridays: How to Sway CFOs to Cloud Unified Communications
 
03:23
In this Episode of Whiteboard Fridays, Sr. Director of Product Development Marcus Schmidt explains how IT managers can influence their CFOs to spend money on hosted unified communications.
Whiteboard Fridays: How West Helped a Healthcare Company Succeed with UCaaS
 
02:47
In this episode of Whiteboard Fridays, Shawn Nauert walks us through a situation where West was able to provide hosted communications for large, dispersed healthcare company. The company needed a managed network solution along with a hosted voice platform to bring their enterprise together.
Cisco Spark Board Calling - Enterprise Connect 2017
 
03:05
Join West UC's Marcus Schmidt as he walks you through the features of the new Cisco Spark Board, starting with calling directly from the board!
Whiteboard Fridays: How West UC Does SD WAN
 
03:46
SD-WAN simplifies network management and deployment, making it ideal for strategy-minded IT teams that don’t have the resources to manage multiple locations in a hands-on manner. Once companies recognize the flexibility and cost savings that SD-WAN provides, it will become an organization-wide acronym everyone knows.
Ask the Experts: Hosted or On-Prem Phone System?
 
01:26
In this episode of Ask the Experts, we talk to Greg Frank of New York-based BCMOne about the advantages of selecting a hosted phone system over a traditional on-premise one.
Cisco Unified Communications Case Study: Berkeley Research Group
 
03:12
When global research company BRG needed to implement a cloud-based communications platform, they turned to the experts at West UC and Cisco - BRG was able to transform their technology environment through the use of hosted voice, managed networks and the best in enterprise mobility tools.
Whiteboard Fridays: Unified Communications for Healthcare
 
02:27
Link: https://www.westuc.com/videos/unified-communications-healthcare-wbf In this Episode of Whiteboard Fridays, Sr. Director of Product Development Marcus Schmidt explains how to put unified communications to work for your Healthcare organization. If you’re a healthcare institution, there are some things that you really need to consider when you start looking at unified communications in general and drilling down into things like voice and video. The first one is you’ve got to make sure you have a super reliable and secure network. So you don’t want to be running all of your healthcare or video transactions, audio transactions, data transactions over the general internet. You want something that’s super reliable, tuned for applications, tuned for quality of service, an MPLS network, something like our Maxxis MPLS network. The second thing is to have reliable voice infrastructure. So when you’re going to make and receive calls you want to make sure that those calls go through. If it’s an outbound call to a pharmacy, if it’s an outbound call to a patient, if it’s a patient calling into you, having a reliable voice infrastructure is very, very important. The next one is maybe not really often thought of in the healthcare industry, but I think it’s interesting when you look at an instant messaging and presence sort of application, being able to see who’s available when, or if you want to get a quick consultation with another physician, or with a nurse, being able to say who’s online, a quick IM with them, can I ask them to come and visit me at a different facility. You could always page them, you could always call them, but IM and presence is kind of a nice sort of way of contacting folks just to see if they’re available and knowing that they’re available given their presence indicators. Something like Cisco Jabber or Microsoft’s Lync is a good solution for this. And then last but not least is video. I think you’ve probably heard the term telemedicine. Telemedicine is an opportunity to take video and extend the footprint of a healthcare institution out to rural communities where they might not be served by a doctor the same way a metro area would be. To be able to have a video consultation, doctor to doctor, a video consultation between a doctor and a patient, or even something like an “Ask a Nurse” kind of a hotline sort of thing that moves beyond just audio conversations and might step up into an actual video conversation where you’re having a much better interaction and understanding more about what the patient is undergoing, being able to see them.
Whiteboard Fridays: Deploying Cisco Spark in a Hybrid UC Scenario
 
02:55
Links: https://www.westuc.com/en-us/conferencing-collaboration/cisco-spark https://www.westuc.com/en-us/hosted-voice-networks/voicemaxx-ce Cisco Spark is a service of the Cisco Collaboration Cloud that creates a place for teams to work together, where their work can live, and a way to stay connected to it all. Customers using our products and services, such as VoiceMaxx CE, can deploy Cisco Spark in hybrid unified communications (UC) environment for integrating calling platforms, calendar applications and user directories. The benefits of Cisco Spark in an integrated hybrid UC scenario are efficiencies such as smooth data synchronization, conveniences such as single sign-on functions and expansion of your organization’s collaboration capabilities across offices and around the world.
Whiteboard Fridays: Cisco Collaboration Meeting Room and VoiceMaxx CE
 
01:35
Links: https://www.westuc.com/videos/cisco-collaboration-meeting-room-and-voicemaxx-ce https://www.westuc.com/conferencing-collaboration/cisco-collaboration-meeting-rooms https://www.westuc.com/managed-voice-services/voicemaxx-ce In this Episode of Whiteboard Fridays, Sr. Director of Product Development Marcus Schmidt describes the new Cisco Collaboration Meeting Room product. West Unified Communications Services is partnering with Cisco around Collaboration Meeting Rooms (CMR). CMR is a great tool, but it gets even better when you start adding in what West UC has to offer with VoiceMaxx CE. If you are a subscribed user of VoiceMaxx CE hosted in the West UC Cloud, you have the ability to register telepresence endpoints with the VoiceMaxx CE call manager. Because of the peering relationship between the West UC Cloud and the WebEx CMR Cloud, all of your telepresence traffic can then transit into the WebEx CMR Cloud. Then you can get a rich experience that has video with WebEx participants or Collaboration Meeting Room participants using telepresence endpoints. This partnership is going to invigorate video conferencing and take telepresence out of just the big rooms that everybody had with the big screens and make telepresence something that everybody can use.
Ask the Experts from West: What Does a Master Agent Do?
 
02:13
In this episode of Ask the Experts, we talk with Andrew Pryfogle of Intelisys as he answers the question: “What Does a Master Agent Do?” As a telecom partner or agent, Andrew’s insight should be valuable information for you.
West IP Communications Success Story - Northwest Exterminating
 
02:24
SITUATION Northwest predominantly serves the Atlanta, Ga. area, but success has lead to continued growth and acquisition of other pest control companies throughout the region. Each acquisition brings its challenges for Matthew Metcalfe, Director of Information Systems, and his IT team. "Northwest has a pretty aggressive growth plan and we're on track to open probably one or two offices every year for the foreseeable future," Metcalfe said. "We had some limitations with our existing phone system and it just did not grow. It did not scale beyond eight offices." New locations were often equipped with legacy and heterogeneous communications technology that did not easily integrate with the system at their headquarters. In addition, many of these "new" locations were and continue to be in rural areas not easily accessed by traditional telecom providers and carriers. "At Northwest, the communications are pretty diverse," Metcalfe said. "We have offices all over Georgia right now and are expanding into other states in the southeast, so our offices are typically sometimes rural. We were looking for a carrier that could provide solutions not just in the metro area but also in the outlying areas and also in the southeast." Metcalfe's small IT team was also spending most of his time on small management tasks related to these various systems, including moves, add and changes (MACs) and lost or forgotten passwords. Meanwhile, they have much bigger strategic issues on their hands, such as working to integrate the new branches. SOLUTIONS & RESULTS With all of the new branches opening across the region, Northwest was able to use ControlMaxx hosted contact center suite to better provide customer service. Incoming calls are now routed using ControlMaxx to the appropriate branch based on where the call originated from. Northwest also uses VoiceMaxx hosted voice services, which operate over the MAXXIS application aware network. The combination of cloud--based voice over a completely managed MPLS network means that not only does Northwest experience the best voice and data quality possible, but is able to easy implement all applications in new branches by just adding router and switch hardware -- all other processes are delivered via the cloud. And with access to more than 8,000 rate centers in the U.S. and the ability to provide the best possible network connectivity in an area, Northwest's rural locations perform just as well as it Atlanta headquarters. "The whole process of bringing a new office online from circuits, to phones, to network, has all been consolidated into one entity," Metcalfe said. "We work with West IPC to get it up and running and we don't have any of those issues. So our growth plan is very much streamlined from a technology perspective." Northwest also leverages MaxxSecure, a managed security system, to protect all data coming in and out of their system. Like other cloud--based applications from West IPC, MaxxSecure requires no on site hardware and is proactively managed by West IPC, saving the IT department time and money. "The service that West IPC gets from Northwest is outstanding," Metcalfe said. "We can send anything from a ticket to a critical issue and we know it's going to get handled. If we have recurring issues, there's a group on site that is responsive at West IPC that really helps us, and works through it until it's resolved."
Whiteboard Fridays: How does hybrid SD WAN work?
 
03:29
West Unified Communications sat down with Zeus Kerravala of ZK Research to talk about hybrid SD-WAN. Hi, I'm Zeus Kerravala, Principal Analyst with ZK Research, and I wanna welcome you to Whiteboard Fridays. I'm gonna talk to you a little bit about Hybrid SD-WANs, and the key components that make that up. SD-WANs have obviously been a hot topic over the last few years, and companies have a choice as to whether they want to build it using MPLS, broadband or a combination of both. And what my research shows is that over 80% of companies actually want to use the hybrid model, the important thing to understand when to use what type of technology. So we'll first look at MPLS. So, MPLS has been around a long time, it's a tried-and-true technology, and one of the things it handles best is something called real-time traffic. So there, think about voice over IP, video conferencing, desktop virtualization, right? These are all real-time applications that need dedicated bandwidth, and the one thing MPLS brings is guaranteed classes of service. The second thing that MPLS brings are SLAs. So, if you need to know that your traffic is gonna get from one point to the other in a certain period of time, you need the SLAs from your service provider to help...to guarantee that that's the case. Also, I think MPLS is better for long distances, international connections, nationwide connections. When you think about broadband, they tend to be reasonably deployed, but if I'm on an international company, and when I connect up offices in a number of different countries, MPLS is the better technology for that because of the ubiquity of the service. And lastly, when performance outweighs agility, and I have to have certain levels of performance because I want my video call to go well, I want my desktop virtualization solution to work well. I want my CAD designers to be able to work around the globe, MPLS is superior in that way. So again, when performance outweighs agility. Now broadband also has many benefits, and in fact, the price points of broadband have come down and the speeds have gone up to the point where they can be used for certain business purposes. I would use broadband for non real-time services, things like internet traffic, things like email, file sharing. When speed doesn't matter, broadband's a better medium because it's much lower cost, and in fact, if you offload that non real-time traffic from your MPLS connection, you can actually get more bang for your buck than of MPLS. Also, it's best effort in nature, and then I guess that goes hand in hand a little bit with non real-time. But these are the things when you think about...does the...it doesn't matter how long it takes the transport to happen, and I'm willing to live with best-effort-type networking. And if it happens to go down, I can just retransmit, right? So, broadband's superior there. For regional deployments, so this would be in a certain area of the country, or even nationwide to some degree, most broadband providers tend to be regional in nature. In fact, I did a study last year and found that there are over 800 broadband providers in the U.S. Very few of them are actually real time in nature, so if I'm worried about one particular area of the country, broadband might be better there. And when agility outweighs performance...With broadband, I can scale the services up, scale 'em down, things like Ethernet services are very popular that way. Broadband is a superior technology there. So between an MPLS and broadband, there's no real right answer here. It's really the combination of the two that's gonna allow me to deploy my Hybrid SD-WAN, and go with a network architecture that's built for today, but also can carry me into the future. https://www.westuc.com
West Unified Communications Case Study: The Howard Hughes Corporation
 
03:08
As a rapidly growing organization, The Howard Hughes Corporation needed a way to connect all of their employees to the communications platform while remaining flexible enough to scale with growth. Hosted Voice and a Managed Network from West as allowed the company to grow in both size and productivity.
Whiteboard Fridays: New Trends in Unified Communications
 
03:01
For this edition of Whiteboard Fridays, we want to acquaint you with five trends in Unified Communications (UC) emerging at every level of the market – from small to mid-size businesses (SMBs) to large enterprises: • UC as a Service (UCaaS) or Cloud UC • UC Application-Programming Interfaces, a.k.a. APIs • Enterprise Messaging, a.k.a. Business Messaging and Workflow Collaboration • UC Analytics • Artificial Intelligence (AI) and Bots for UC
West IP Communications - Cypress Insurance Success Story
 
01:37
For more information: www.westipc.com SITUATION Cypress' mantra is "Big enough to be competitive, small enough to care." The same can be said be said for their IT department. Being a relatively small unit, Philip Ashby, IT manager, and his team were often over burdened with managing issues related to their old and outdated PBX phone system. Not only was the PBX on its last leg, but it was a piece of legacy equipment that no one was sure how to fix. "We had an old PBX phone system that would allow us basic phone cues but not a lot of customization," Ashby said. "It was all run off a server and it was all proprietary. It was a fairly old system so we didn't really get a lot of customization for what our business needs were." Cypress also operates a contact center for claims calls that come in. This is particularly important when disaster strikes the hurricane-prone Jacksonville, Fla., area where Cypress is based. Their phone system at the time didn't have business-critical features like disaster recovery and bursting capabilities, leaving them prone to losing their voice and data services when their customer needed to contact them the most. "We contacted West IPC because we wanted a phone system that would be more easily expandable and allow us to grow in size and functionality," said Ashby. "Along with features such as disaster recovery, features such as phone cues, features such as call monitoring, things that our old phone system didn't allow us." SOLUTION West IPC implemented the VoiceMaxx cloud-based suite of voice services to replace the aging PBX. VoiceMaxx provided Cypress with unlimited calling capacity, both inbound and outbound. This allowed them to scale the system to accommodate bursts in calling activity and removed the capacity constraints typically associated with legacy PBX systems. To enhance Cypress' contact center capabilities, West IPC used ControlMaxx, a cloud-based call routing tool that puts users in control of their inbound and outbound calls, as well as provides management tools for visibility, control and reporting needs in order to enhance contact center performance. ControlMaxx is also used by Cypress to establish CAT (catastrophe) contact centers in order to handle bursts in call volume when a disaster, usually a hurricane, is about to hit the Jacksonville area. West IPC set up extra users and numbers that are ready on the fly in case of an emergency and can be accessed via ControlMaxx from any location. As a hosted VoIP solution, all of the business intelligence that runs our phone system is hosted off site," Ashby said. "So if something were to happen to our office, all we would have to do is relocate to a new office space, have new switches and routers put in and we would be up and running in no time at all."
Cisco Spark Space Sharing on a Spark Board - Enterprise Connect 2017
 
02:59
Join West UC's Marcus Schmidt as he walks you through the features of the new Cisco Spark Board, starting with sharing files from your Spark space directly to the board!
Outside the Box from West: Convincing CFOs to Adopt the Cloud
 
03:03
When it comes to implementing Unified Communications, sometimes the hardest thing for a CIO to do is to convince the upper management team to spend the money necessary for the implementation. In this video, Lee Moseley, IT Manager for EnSafe Inc., explains how he brings new solutions to upper management. Hosted by Bill Yackey, Marketing Manager, West Corporation.
How to Look Up Dial-In Numbers for Your InterCall Conference Call
 
02:47
This step-by-step tutorial will show you how to look up the dial-in numbers for your Reservationless Plus conference call with InterCall Online.
CIOs of the Future: Chip Goodman, Berkeley Research Group
 
02:13
Chip Goodman, VP of Information Technology at Berkeley Research Group, is leading his organization through strategic implementation of hosted unified communications. Using a Cisco hosted cloud platform delivered through West, he is enabling mobility across all BRG offices and remote employees across the globe.
Ask the Experts from West: Should I Partner With Multiple Master Agents?
 
02:17
In this episode of Ask the Experts, we talk with Andrew Pryfogle of Intelisys as he answers the question: “Should I partner with one master agent, or multiple masters?” As a telecom partner or agent, Andrew’s insight should be valuable information for you.